If you're trying to access materials or enter a client project space and are having technical problems then we need to know a little more about the problem so we can help. Have a look at our Ooops! entries under Access problems.

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To get re-issued with your password simply contact the team member or Associate you work with from Digital. If you do not have a direct relationship with one of our team, then talk to your colleagues to find out who commissions our service as they will have the password and access details you need. Sometimes passwords may be restricted within large companies and that's why we only issue them to our main contact. If you have tried these routes and the services still do not work then email our technical engineers via Digital Team.

Across our websites and online classrooms we make a very large volume of materials available to current clients. These include research papers, Digital Insight Reports, Academy Lessons, some of our Digital Thought Leader interviews, spreadsheets, PowerPoint slides and other resources. Although some materials are open, you'll need your client passwords to get the most from Digital's services, including our email news services and the tools on these websites. To get re-issued with your password simply contact the team member or Associate you work with from Digital.

If you're trying to access materials or enter a client project space and have been diverted to this page, then the chances are that either the materials are locked or that your password has expired.

When we mail you materials there’s a chance that an over-enthusiastic spam filter might block the content you’re looking for. Whether it’s our monthly Digital Intelligence news service, or the pre-read materials that the Digital Training Academy will send its participants before a training event, from 2004 we switched to using a mailing tool rather than sending individual notes to our learners, clients and partners. Sometimes you might get a direct mail from Danny or one of the team, but so we can give more links, downloads and click-throughs, in general we will use these more powerful email tools.

If you can’t see any messages from us, or if this technique doesn’t work, then please email your main contact here at Digital and we’ll work through any other options that may be preventing you from receiving our messages

Our email news services have been designed for mobile devices, but some of the main pages may be slow due to your connection speeds. Videos and large files that you download are unlikely to work well unless you have a very fast mobile connection. Some pages may appear oddly arranged because they are squeezed into your screen. Email us the brand and the service provider, and a way we can reach you.
Email Digital's Team