Email blacklists penalise marketers most during Christmas (Infographic)

04/06/2014

Major blacklists can dramatically impact email performance, preventing senders’ messages from reaching subscribers. This infographic from Return Path highlights the relationship between blacklists and Gmail inbox placement, which is historically difficult for marketers to navigate. According to Return Path’s research, Gmail’s blacklisting companies cause inboxes to decline up to 58% of emails.

Presented as an infographic, this guide illustrates findings from the analysis of 16 months of blacklisting events affecting large email senders, and includes insight into prominent email blacklists and how they influence inbox placement at specific mailbox providers.

For example Return Path found that London- and Geneva-based blacklist operator Spamhaus’ IP-based lists significantly influence inbox placement decisions at Gmail—moreso than at several other mailbox providers—potentially preventing more than half of blacklisted brands’ Gmail subscribers from receiving their messages.


“Major blacklists can dramatically impact email performance, preventing senders’ messages from reaching subscribers, but even among marketing veterans many don’t clearly understand who operates blacklists or how they work,” said George Bilbrey, Return Path co-founder and president. “We especially wanted to illuminate the relationship between blacklists and Gmail inbox placement, which many marketers struggle to navigate.”

The holidays proved to be the most common time to land on a blacklist with more than 49 percent of blacklistings occurring in November to December. This may happen because holiday shopping represents such an important revenue opportunity for retailers, making marketers more inclined to adopt aggressive tactics to maximise audience reach. Blacklisting events are often associated with the introduction of new email lists from third-party sources, or with campaigns sent to long inactive subscribers. For brands that stay on blacklists for extended periods (one-quarter of blacklistings for one Spamhaus list lasted 7-8 days) the risk means losing contact with customers who may not buy again for 12 months.

Additional findings from the guide include:

• Most important blacklists: by IP- vs. domain-based listings
• Impact on Gmail inbox placement: by specific blacklists
• Average blacklisting duration: by specific blacklists
• Seasonality: times of year in which most blacklisting takes place
• Peak days: days on which most blacklisting takes place
• Peak regions: countries whose mailers are most frequently blacklisted

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View larger image here

Methodology

To conduct this study Return Path analysed approximately 20,000 blacklisting events documented between January 2013 and December 2013. These events affected approximately 15,000 IP addresses used primarily by large consumer brands with established sender reputations. The following blacklists were included in this analysis: CBL, DNSBL, Invaluement, Return Path, Spam Cop, Spamhaus (PBL, XBL , SBL), and PSBL.

The guide specifically details the correlation between individual blacklists and senders’ ability to reach Gmail users’ inboxes. It can be found at http://www.returnpath.net/resource/email-blacklists

www.returnpath.com

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