Trust in social media falls sharply worldwide

23/01/2018

A new report has found people’s trust in social media has declined as concerns that platforms are not sufficiently regulated have grown.

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The 2018 Edelman Trust Barometer report follows Facebook's decision to tweak its algorithm to favour more personal content rather than news, promoting posts from family and friends ahead of those from businesses, brands and media less prominent.

The report reveals that trust in the US has suffered the largest-ever-recorded drop in the survey's history among the general population. Trust among the general population fell nine points to 43, placing it in the lower quarter of the 28-country Trust Index.

Trust among the informed public in the U.S. imploded, plunging 23 points to 45, making it now the lowest of the 28 countries surveyed, below Russia and South Africa.

The collapse of trust in the U.S. is driven by a staggering lack of faith in government, which fell 14 points to 33 percent among the general population, and 30 points to 33 percent among the informed public. The remaining institutions of business, media and NGOs also experienced declines of 10 to 20 points. These decreases have all but eliminated last year's 21-point trust gap between the general population and informed public in the U.S.

"The United States is enduring an unprecedented crisis of trust," said Richard Edelman, president and CEO of Edelman. "This is the first time that a massive drop in trust has not been linked to a pressing economic issue or catastrophe like the Fukushima nuclear disaster. In fact, it's the ultimate irony that it's happening at a time of prosperity, with the stock market and employment rates in the U.S. at record highs. The root cause of this fall is the lack of objective facts and rational discourse."

Conversely, China finds itself atop the Trust Index for both the general population (74) and the informed public (83). Institutions within China saw significant increases in trust led by government, which jumped eight points to 84 percent among the general population, and three points to 89 percent within the informed public. Joining China at the top of the Trust Index are India, Indonesia UAE and Singapore.

For the first time media is the least trusted institution globally. In 22 of the 28 countries surveyed it is now distrusted. The demise of confidence in the Fourth Estate is driven primarily by a significant drop in trust in platforms, notably search engines and social media. Sixty-three percent of respondents say they do not know how to tell good journalism from rumor or falsehoods or if a piece of news was produced by a respected media organization. The lack of faith in media has also led to an inability to identify the truth (59 percent), trust government leaders (56 percent) and trust business (42 percent).

This year saw a revival of faith in experts and decline in peers. Technical (63 percent) and academic (61 percent) experts distanced themselves as the most credible spokesperson from "a person like yourself," which dropped six points to an all-time low of 54 percent.

"In a world where facts are under siege, credentialed sources are proving more important than ever," said Stephen Kehoe, Global chair, Reputation. "There are credibility problems for both platforms and sources. People's trust in them is collapsing, leaving a vacuum and an opportunity for bona fide experts to fill."

UK trends

Only one in four Britons trusts social media and users would like to see tighter regulation, according to the barometer.

Its survey found two-thirds of Britons believe platforms such as Facebook and Twitter are not doing enough to prevent illegal and unethical behaviour, including cyber-bullying and extremism.

Mike DiNorscio, VP Platform Sales, EMEA, at Amobee said: “Over the years, Facebook has faced criticism from users for losing sight of what the social media platform is fundamentally about - connecting with the people we care about. The decision to prioritise posts from friends and connections is aimed at winning back users and strengthening the overall Facebook community, which will only increase the appeal to brands and publishers alike.

Brand marketers can expect to see less impact from organic reach on the news feed, but this doesn’t mean paid ad delivery has to suffer. What will triumph is quality content that resonates with their respective target audience and sparks meaningful engagement. Marketers who lack a data-driven, contextual creative strategy should definitely start thinking about this now.

As for all of our publisher friends, big and small, this is a cue to diversity your portfolio. The announcement is generating panic, particularly among publishers who have been over reliant on Facebook as their primary driver of traffic. This algorithm change should hopefully drown out the click bait and reward those who take the time to produce high quality content. The pressure

Business is now expected to be an agent of change. The employer is the new safe house in global governance, with 72 percent of respondents saying that they trust their own company. And 64 percent believe a company can take actions that both increase profits and improve economic and social conditions in the community where it operates.

This past year saw CEO credibility rise sharply by seven points to 44 percent after a number of high-profile business leaders voiced their positions on the issues of the day. Nearly two-thirds of respondents say they want CEOs to take the lead on policy change instead of waiting for government, which now ranks significantly below business in trust in 20 markets. This show of faith comes with new expectations; building trust (69 percent) is now the No. 1 job for CEOs, surpassing producing high-quality products and services (68 percent).

"Silence is a tax on the truth," said Edelman. "Trust is only going to be regained when the truth moves back to center stage. Institutions must answer the public's call for providing factually accurate, timely information and joining the public debate. Media cannot do it alone because of political and financial constraints. Every institution must contribute to the education of the populace."

Other key findings from the 2018 Edelman Trust Barometer include:

  • Technology (75 percent) remains the most trusted industry sector followed by Education (70 percent), professional services (68 percent) and transportation (67 percent). Financial services (54 percent) was once again the least trusted sector along with consumer packaged goods (60 percent) and automotive (62 percent).
  • Companies headquartered in Canada (68 percent), Switzerland (66 percent), Sweden (65 percent) and Australia (63 percent) are most trusted. The least trusted country brands are Mexico (32 percent), India (32 percent), Brazil (34 percent) and China (36 percent). Trust in brand U.S. (50 percent) dropped five points, the biggest decline of the countries surveyed.
  • Nearly seven in 10 respondents worry about fake news and false information being used as a weapon.
  • Exactly half of those surveyed indicate that they interact with mainstream media less than once a week, while 25 percent said they read no media at all because it is too upsetting. And the majority of respondents believe that news organizations are overly focused on attracting large audiences (66 percent), breaking news (65 percent) and politics (59 percent).
  • Source: https://www.edelman.com

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