Inside Digital Intelligence | Data and statistics | Trends | Social networking | Advertising | Ecommerce | Country focus: Italy
Mobile | Broadcasting | Sector focus: pharmaceutical marketing | Companies
Digital Intelligence
Your monthly review of new research and trends in digital marketing

November 2009

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Digital Strategy Consulting


Behind the scenes every firm's gearing up its 2010 digital strategy, and retailers are looking forward to that sudden seasonal uplift in online sales. Many are running our digital marketing audits to look for areas where they can boost effectiveness without increasing budgets, as ROI looks set to be the key theme for 2010.

This month's news was dominated by the changing relationships between publishers and search engines and that's another theme we're expecting will characterise next year. A related issue is the Murdoch-led quest to charge for online content, and wider concerns about the business models for web media. There's also a sea change to the mobile web from a fixed web, and in Western Europe, the US and many parts of Asia, mobile should be a core element in the 2010 plan.

This month's country focus is Italy, and for all the headlines there are full details on click through.

Best from all @ Digital


Danny Meadows-Klue
Founder and Chief Executive
Digital Strategy Consulting

 

Data and statistics
www.DigitalStrategyConsulting.com/intelligence

Here are the latest stats and figures from the past month.

Top search engines by search volume: UK
Google UK tops the search engine list with 3/4 of all searches in UK

Digital Strategy - Top search engines by search volume: UK. Google UK tops the search engine list with 3/4 of all searches in UK

Top search engines ranked by visits: UK
Google UK maintains its dominance as the UK's most visited search engine

Digital Strategy - Top search engines ranked by visits: UK. Google UK maintains its dominance as the UK's most visited search engine

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Trends
www.DigitalStrategyConsulting.com/intelligence

Survey uncovers the nation's favourite websites

Spotify has become the UK's second favourite music service, and is gaining ground on iTunes, according to a new study looking into the nations favourite web services. Keep reading...
17/11/2009

Top 10 internet moments of the decade
Iran's election protests, the shutdown of Napster and the 2008 US presidential campaign have been named amongst the top 10 Internet moments of the 2000s. Keep reading...
19/11/2009

Swindon to become first UK Wi-Fi town
Swindon is to be become Britain's first "Wi-Fi town" with free internet access available to all its 186,000 residents. A £1 million network of 1,400 "access points" similar to the wireless routers installed in millions of homes will be sited at strategic locations around the Wiltshire town. Keep reading...
17/11/2009

Brits would pay 10p to read articles online - poll
Three-quarters of Brits would consider paying for digital content if it only cost 10p or per article, with Jeremy Clarkson the most likely columnist to entice punters to hand over their cash, according to a new survey. Keep reading...
12/11/2009

Queen sets out Government plans to tackle piracy
The Government finally set out its plans to cut off illegal file-sharers in this week's Queen's Speech, but the £6 broadband tax is delayed till next year. Keep reading...
19/11/2009

Illegal downloaders 'are music industry's biggest customers'
People who use peer-to-peer file-sharing websites like Pirate Bay to illegally download music spend over £30 more on music per year than those who do not download illegally, according to new research. Internet users who claim to never illegally download music spend an average of £44 per person on music per year, while those who do admit to illegal downloading spend £77, amounting to an estimated £200m in revenue per year. Keep reading...
02/11/2009

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Social networking
www.digitaltrainingacademy.com/socialmedia

Facebook clamps down on friend-selling service

Social networking service uSocial has agreed to stop selling groups of Facebook "friends" to clients after it was given a cease and desist notice by the social network, but has said it will continue selling fans. Keep reading...
23/11/2009

Facebook lets users delete profiles
Facebook is adopting a new simplified privacy policy which allows users to delete their profiles entirely. Comments and other information shared with friends will remain on the site, but deleted names will no longer be attached to the comments. Keep reading...
20/11/2009

Twitter founder urges Murdoch to be open
Newspapers should become 'radically open' if they want to make money in the online world, the co-founder of social networking site Twitter has said. Keep reading...
20/11/2009

Orange strikes Twitter TV deal
Twitter users in Europe will soon be able to tweet to each other via their TV sets while watching entertainment and sports shows, following a deal between Orange and the micro-blogging service. Keep reading...
18/11/2009

Bebo cuts UK jobs, halts web TV projects
Social networking site Bebo has been forced to cut jobs and freeze its web TV projects such as KateModern, following cutbacks at its parent company AOL. The move will see Bebo freezing commissions from its web TV production arm, which has been responsible for shows including KateModern, Sofia's Diary, The Secret World of Sam King and The Gap Year. Keep reading...
16/11/2009

LinkedIn and Twitter sync status updates
LinkedIn and Twitter have struck a deal that lets users publish their status updates across both social networks simultaneously. LinkedIn is the largest professional social network, with 50 million members around the world who post information about themselves, such as resumes, to help find jobs or employees, and to stay in touch with each other. Keep reading...
11/11/2009

Facebook wins $711m from spammer
Facebook has been awarded $711.2m in damages relating to an anti-spam case against Internet marketer Sanford Wallace. The site filed an anti-spamming case against Wallace in February this year. Keep reading...
01/11/2009

Friends Reunited begins TV ad campaign
The Friends Reunited Group is to launch a national TV advertising campaign, promoting its three brands Friends Reunited, Genes Reunited and Friends Reunited Dating, airing for two weeks from the beginning of November. Keep reading...
01/11/2009

Google begins testing social search
Google has begun testing its social search service, which adds social network feeds from users' friends to their search results. Unlike Microsoft's Bing-based Twitter search, Google's Social Search includes each users' own lists of contacts from various services to build up a network. Keep reading...
01/11/2009

FarmVille becomes fastest growing social game online
Facebook game FarmVille has amassed 56m players within three months of its launch to become the fastest-growing social game on the internet. The social strategy game, created by US gaming company Zynga, now draws 21 million users daily and 60 million monthly worldwide.  Keep reading...
01/11/2009

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Advertising
www.DigitalStrategyConsulting.com/intelligence

WPP sees advertising outlook 'less worse'

Advertising giant WPP saw its third-quarter sales fall 8.7% compared to last year, but has seen an improvement on the previous quarter. Excluding the impact of acquisitions and currency fluctuations, sales fell by 10.5 percent in the second quarter, the company said. It described conditions as "less worse" in the three months to September. Keep reading...
02/11/2009

Google lets consumers compare AdWords ads
Google has introduced a new ad format that lets consumers compare text adverts side by side in their search results. Currently only available in the US, 'AdWords Comparison Ads' will initially be limited to mortgages and will see a limited rollout over the next week. Keep reading...
05/11/2009

Google buys mobile ad firm AdMob
Google is to buy mobile advertising firm AdMob for $750m (£449m), making the search giant the largest player in the mobile market. AdMob specialises in selling adverts displayed on small screens, a growing market given the popularity of smartphones such as the iPhone and the Blackberry. Keep reading...
10/11/2009

Internet body opens web to multiple languages
The Internet will now allow users to create web and e-mail-addresses using non-Latin characters, opening up the Web to billions of people around the world. The Internet Corporation for Assigned Names and Numbers (Icann) has given the green light to the change at its board meeting taking place in Seoul, South Korea. This would include characters as diverse as Arabic, Korean, Hebrew, Chinese, Greek, Hindi and Cyrillic (Russian). Keep reading...
01/11/2009

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Ecommerce and online retailing
www.DigitalStrategyConsulting.com/intelligence

Top 10 retail search terms: UK

Search terms ranked by clicks for the 4 weeks ending 14th November 2009

Digital Strategy - Top 10 retail search terms: UK. Search terms ranked by clicks for the 4 weeks ending 14th November 2009

Top 20 retail sites: UK
Search terms ranked by visits for the week ending 14th November 2009

Digital Strategy - Top 20 retail sites: UK. Search terms ranked by visits for the week ending 14th November 2009

Amazon speeds up payments with 'payphrase'
Amazon has launched a new online payment service that lets users pay for goods on the internet by entering a phrase and a PIN number. The service, called 'PayPhrase' links two-word phrase and a four-digit PIN number to the users' credit card and shipping details already stored on their Amazon accounts. Keep reading...
02/11/2009

Play.com email glitch reveals personal customer data
Play.com has apologised for accidentally giving out customers' personal details following an email error. The online retailer sent confirmation emails to customers that hadn't placed any orders, containing names and addresses of other Play.com customers. Keep reading...
10/11/2009

Google launches new search product for retailers
Google has launched a search product for online retailers, as the company looks to expand further into the ecommerce arena. Google Commerce Search will s include Google´s spell checker, query stemming and synonym recognition to help retailers. Keep reading...
06/11/2009

Consumers still in the dark over online privacy rights
Consumers need more information and education about online privacy and online behavioural advertising (OBA), according to new research. The study, from the Internet Advertising Bureau and business law firm Olswang, found that 72% of internet users are unaware of online behavioural advertising - the practice used to deliver relevant advertising based upon previous web browsing activity. Keep reading...
01/11/2009

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Country focus: Italy
www.DigitalStrategyConsulting.com/intelligence

Largest internet sites: Italy

Italian audience reach for top 10 parent companies, October 2009

Digital Strategy - Largest internet sites: Italy. Italian audience reach for top 10 parent companies, October 2009

Internet audience: Italy
Time per person for top 10 parent companies, Italy, October 2009

Digital Strategy - Internet audience: Italy. Time per person for top 10 parent companies, Italy, October 2009

Consumer internet behaviour: Italy
Monthly internet use: key indicators for Italian web users, October 2009

Digital Strategy - Consumer internet behaviour: Italy. Monthly internet use: key indicators for Italian web users, October 2009

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Mobile
www.DigitalTrainingAcademy.com/mobilemarketing


Sky debuts live TV iPhone App

Sky has launched a live television iPhone application letting users watch live news and sport, including live premiership matches, TV coverage via their mobiles. The Sky Mobile TV App uses a Wi-Fi internet connection to stream channels including Sky Sports, Sky Sports News, Sky News, ESPN and At The Races. Keep reading...
10/11/2009

Orange iPhone to launch next week
Orange is to launch its new iPhone range on November 10, priced from £30 a month on a 2 year contract. The iPhone 3G and 3GS will retail in Orange shops, Orange on-line, Orange HMV concessions, Carphone Warehouse and Phones4U from with early opening times from 7am on November 10th, with other stores across the country keeping their doors open until late. Keep reading...
03/11/2009

T-Mobile gives pre-pay customers 'unlimited' web access
T-Mobile has expanded its free texts for life scheme to now include free internet access for up to 40MB of data a day. The move marks a further shift in the mobile market as operators move emphasis from calls and texts towards email and internet access. By topping up £10 each month, T-Mobile customers will be able to use their credit solely for making calls. Keep reading...
03/11/2009

Google unveils Android 2 mobile platform
Google has released the much anticipated Android 2 software development kit, codenamed 'Éclair'. The new platform features improved email and social media functions, alongside multi-touch controls, more camera features, improved maps and a more user friendly browser. The operating system now supports multiple email accounts, including those of Exchange. Keep reading...
01/11/2009

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Broadcasting
www.DigitalStrategyConsulting.com/intelligence


YouTube's full length UK TV show channel goes live

YouTube has launched a new ad-funded channel that lets UK viewers watch full length TV shows from more than 60 partners, including Channel 4 and ITN. YouTube has launched a new ad-funded channel that lets UK viewers watch full length TV shows from more than 60 partners, including Channel 4 and ITN. Keep reading...
20/11/2009

YouTube launches channel for citizen journalists
YouTube has launched a new channel that gives online news editors video access to footage posted by citizen journalists and even request such video be shot by amateurs seeking attention. 'YouTube Direct' works on a purely voluntary basis, with no commission paid to users whose videos are used, but they will receive credit. Keep reading...
17/11/2009

YouTube tests skippable ads
Google is testing skippable ads on YouTube, as the search giant looks to find new ways to monetise the video-sharing site. The concept of the ad unit is that while users are given the tools to skip the ads they don't want to see, when they do in fact watch them, they will do so with more engagement. Keep reading...
12/11/2009

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Sector focus: pharmaceutical marketing
www.DigitalStrategyConsulting.com/pharmaceutical_marketing


Pharma web marketing: Traffic and effectiveness

Uplift in branding is high for all website visitors, slightly higher among those typing URLs directly into browser

Digital Strategy - Pharma web marketing: Traffic and effectiveness. Uplift in branding is high for all website visitors, slightly higher among those typing URLs directly into browser

Pharma web marketing targets existing patients
Online marketing's greatest impact is on patients refilling their prescriptions

Digital Strategy - Pharma web marketing targets existing patients. Online marketing's greatest impact is on patients refilling their prescriptions

Pharma brand web marketing effectiveness: US
Online ads work, rich media works better, but brand websites are best of all

Digital Strategy - Pharma brand web marketing effectiveness: US. Online ads work, rich media works better, but brand websites are best of all

Audience reach of health websites in USA
Reach fluctuates throughout the year giving a yearly average reach of 47.6%

Digital Strategy - Audience reach of health websites in USA. Reach fluctuates throughout the year giving a yearly average reach of 47.6%

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Companies making the news
www.DigitalStrategyConsulting.com/intelligence

Microsoft to pay Murdoch for News Corp search results?

Microsoft is reportedly in talks with Rupert Murdoch's News Corp to pay the media company to remove its news websites from Google. According to the Financial Times, Microsoft is talking to other publishers to get them to remove themselves from Google too. Keep reading...
23/11/2009

Google to start ranking sites by page load times?
Google has hinted that loading time may become a ranking factor on its search results for webpages in 2010. The move could encourage media owners to host their websites on faster servers to ensure they rank highly on Google. Google's Matt Cutts unveiled the company's proposal at last week's PubCon in Las Vegas, where page loading time was included in a list of "what to expect in 2010." Keep reading...
17/11/2009

Haymarket shuts down Media Week and Revolution print titles
Haymarket Publishing is to close its Revolution and Media Week magazines, as part of a major restructuring programme. Media Week will continue online, with a full-time digital editor taking the reins. It will be integrated into the existing Brand Republic portal. Keep reading...
23/11/2009

AOL looks to shed 2,500 jobs
AOL is looking to cut more than a third of its work force as it prepares to spin off from Time Warner next month. AOL, which now employs 6,900 workers, is asking for 2,500 volunteers to accept buyouts and plans to resort to layoffs if it does not get enough people. Keep reading...
20/11/2009

Times Online ditches micro-payments for 24-hour charges
The Times has outlined plans for its online payments model, dismissing micro-payments in favour of a 24-hour access charge for the online version of the paper. Speaking at the Society of Editors conference in Stansted, Essex, James Harding, editor of the Times, said the paper would charge for 24-hour access to that day's edition of the paper alongside a subscription model. Keep reading...
18/11/2009

Google updates Translate service with speech tool
Google has revamped its Translate service with a raft of new features, including a speech tool. The new-look service features a new layout, alongside instant translation, phonetic input and text-to-speech engine. "Instant Translation" allows the user to see a translation of the text as they type it - in the same way as Google can display results before a user finishes typing their query. Keep reading...
17/11/2009

Google to give search a Caffeine boost after Xmas
Google has hinted it will soon launch Caffeine, its much-anticipated new search engine that is designed to offer faster and more relevant results. The company has provided no specific launch date, but says Caffeine should be fully deployed early in 2010. Keep reading...
16/11/2009

eBay Skype sale gets Greenlight
The consortium of private investors looking to buy Skype from eBay have agreed to settle litigation with the web phone firm's founders. The settlement will see Skype's founders Niklas Zennstrom and Janus Friis, get a 14-percent stake in the Internet phone service in the transaction. Keep reading...
09/11/2009

Murdoch to boycott Google entirely?
News Corp is likely to remove its content from Google searches entirely, as the media conglomerate looks to encourage people to pay for content online. In an interview with Sky News Australia News Corp founder and CEO Rupert Murdoch claimed that Google and others are stealing News Corp content. Keep reading...
09/11/2009

Google reveals how much it knows about you
Google has bowed to user's privacy concerns by launching an online tool that lets its account holders know how much of their personal data the search giant holds. Google Dashboard provides users with a single view of all the data associated with their Google accounts. Keep reading...
06/11/2009

Spotify offers subscription discount via Swiftcover sponsorship
Spotify has reduced its premium six-month subscription rate for UK users from £9.99 a month to £6.49, following a sponsorship deal with online car insurance company Swiftcover. The special deal runs until Monday 2 November. Keep reading...
01/11/2009

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