Ecommerce and eretailing - Daily research, tips, news and case studies for digital marketers

Digital Intelligence - a special report about ecommerce and eretailing

Commerce has switched to digital. Across every sector and country, the trends are clear and the pace of change is rapid. Ecommerce and eretailing is a critical part of the sales and marketing process. Get it right and new customers discover you, sales grow, and existing customers remain loyal. Under-estimate the importance of ecommerce and without the right data or feeds, your customers simply won't be reached.
Ecommerce and eretailing

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Snapchat debuts ‘shoppable AR’: Adidas and Coty first brands to sign up

Snapchat is combining augmented reality with e-commerce with a new 'Shoppable AR' feature.

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19/04/2018  |  Full story...  |  More about: Adidas augmented reality Clothing Digital Intelligence digital marketing ecommerce mobile marketing Snapchat social media and social networking

‘Personalisation’ not a priority to consumers

Personalisation is way down on the list of things consumers care about when it comes to digital experiences, according to new research.

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18/04/2018  |  Full story...  |  More about: advertising behavioural targeting Digital Intelligence digital marketing digital trends

Ecommerce trends: Social media and visual content ‘to dominate online marketplaces’

Visual content in the shopping experience produces a 111% conversion lift and 180% revenue per visitor (RPV) lift for best-in-class brands and retailers, according to new research.

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18/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce images retail social media and social networking

Shopping cart abandonment: a heart-breaking reality of today’s ecommerce industry

Shopping cart abandonment is major concern of most ecommerce business owners. This infographic showcases some real facts around shopping cart abandonment and some reasons and dos and don’ts to recover.

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18/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce infographic retail

Most consumers buy products they discover on retailers’ social media channels

Over two thirds (67%) of UK consumers go on to purchase products they discover on retailer’s social media channels, new research reveals.

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17/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce social media and social networking UK

Retailers need to invest in ‘visualisation’ technology to boost online sales

Almost half of shoppers would spend more online if they had access to technology that helped them to better visualise and understand how products work, without having to go in store to see them, according to new research.

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12/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce retail

‘On-the-go’ consumers driving sales of snacks across Europe

Demand for convenience and food and drink ‘on-the-go’ is helping to drive sales of snacking products, particularly crisps and salty snacks, across Europe.

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09/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce FMCG food and beverages retail UK

UK health insurers in sick bay: digital marketing failing to track rising consumer interest

The UK health insurance sector is failing to implement effective digital marketing campaigns despite growing online interest from consumers, according to new research from marketing technology and data specialist CACI.

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06/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce financial services

Discount dangers: 53% of retailers admit “always on” sales are damaging profits

As consumers admit they avoid stressful sales altogether, there’s ample opportunity for retailers to ditch excessive discounting and focus on a better customer experience instead.

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06/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce infographic retail

Taking risks ‘key to retailers’ survival’- report

Retailers need to speed up the pace of innovation and think like technology companies in order to survive, according to a new report.

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05/04/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce retail technology

ASOS most visited ecommerce clothing site - but John Lewis is catching fast

Online fashion giant ASOS managed to hold pole position on the list of most-visited UK apparel ecommerce sites between August 2017 and February 2018, besting a number of high street retailers, according to new research.

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23/03/2018  |  Full story...  |  More about: ASOS Digital Intelligence digital marketing digital trends ecommerce John Lewis retail UK

Mobile user journey study: Product discovery a major barrier to sales

Weak mobile performance for brands was found to be directly linked to poor product discovery, rather than mobile payments, according to a new study looking into the mobile user journey.

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22/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce mobile marketing retail

Brits lead France and Germany for online grocery shopping

Although 53% of people in the UK are doing some or all their grocery shopping online, there’s a massive gap between what consumers want, and what retailers are offering, according to new research.

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22/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce France Germany infographic retail UK

Wagamama creates first ‘walk out and pay’ app with Mastercard

Pan-Asian restaurant wagamama today launches wagamamago, an app that it describes as ‘Uber for diners’ allowing customers to walk in, order, eat and for the first time ever, simply go.

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21/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce financial services Mastercard mobile marketing retail

Instagram takes shopping service to UK

Instagram has launched its shopping service in the UK, letting retailers turn their posts on the social media site into sales.

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21/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce Facebook Instagram mobile marketing social media and social networking

Live chat and chatbots overtaking email for retail communication

There is a vast generational gap in how customers wish to communicate with brands and retailers, with millennials 20% less likely to contact a retailer via email than baby boomers, and are five times more likely to use live chat on a website, according to new research.

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20/03/2018  |  Full story...  |  More about: CRM Digital Intelligence digital marketing digital trends ecommerce email IM Internet of Things mobile marketing social media and social networking technology

Google lets brands appear in “Where can I buy…? searches

Google has started allowing brands such as Walmart and Home Depot to pay to appear in the search results of common shopping phrases such “Where can I buy this?”, according to a news report.

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20/03/2018  |  Full story...  |  More about: advertising Digital Intelligence digital marketing ecommerce FMCG Google Search

Google lets brands appear in “Where can I Buy…? searches

Google has started allowing brands such as Walmart and Home Depot to pay to appear in the search results of common shopping phrases such “Where can I buy this?”, according to a news report.

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20/03/2018  |  Full story...  |  More about: advertising Digital Intelligence digital marketing ecommerce FMCG Google Search

Retailers are losing out on online sales through a lack of trust and reliability

Retailers need to do more to demonstrate their reliability and trustworthiness if they want to encourage more shoppers to spend larger amounts online, according to new research.

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19/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce mobile marketing retail

UK spending trends: Brexit keeps Brits indoors (but treats remain important)

Brits now feel worse about the UK economy than at any time since 2015 – and it’s changing their leisure and spending habits, according to new research.

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15/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce retail UK

The true impact Disney and 21st Century Fox merger [INFOGRAPHIC]

Disney’s acquisition of 21st Century Fox means that the House of Mouse now controls a huge amount of our most beloved films and television series. This infographic from ABC Finance looks at the implications for the massive media merger, including streaming.

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13/03/2018  |  Full story...  |  More about: digital marketing digital trends Disney Entertainment film infographic media Netflix News Corp

Third of customers trust tech firms with their bank accounts

Just under a third of UK adults (30%) would be happy to sign over access to their financial data to trusted tech companies such as Apple, Google or third-party apps using such platforms, a study has revealed.

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12/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce financial services Regulation

86% of UK shoppers will swap personal information for improved online customer experiences

Across the board, UK shoppers are coming to accept that personal information is worth swapping for improved shopping experiences, with 86% agreeing they would volunteer personal data for improved privacy, faster shipping and greater discounts and deals.

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12/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing digital trends ecommerce retail

Fintech trends: Will bank tellers disappear within 10 years?

Financial sector leaders feel more positive than peers in other industries (89 percent) about tech change within their organisations, according to Fujitsu’s Tech in a Transforming Britain report.

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09/03/2018  |  Full story...  |  More about: Digital Intelligence digital marketing ecommerce financial services Internet of Things retail

70% of shoppers say lack of consistency lets down omnichannel CX

The omnichannel experience is failing to deliver with 70% of consumers saying that retailers are not providing a consistent level of service across their online and bricks and mortar operations according to a new report.

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08/03/2018  |  Full story...  |  More about: design Digital Intelligence digital marketing digital trends ecommerce retail

Ecommerce and eretailing - Daily research, tips, news and case studies for digital marketers archives

Top five retail technology trends for 2018: next-gen engagement, flexible checkouts and reimagined AI - 07/03/2018

Top online retailers for usability: ASOS tops table as Harrods lags - 05/03/2018

Top online retailers for usability: ASOS tops table as Harrods lags - 05/03/2018

Spotify plans $23bn IPO - 01/03/2018

Omnichannel retail trends: On-pack promotion still drives loyalty - 28/02/2018

Top 100 UK exporters: Ecommerce firms play bigger role - 27/02/2018

Google Play allows Kenya's M-Pesa for mobile payments - 26/02/2018

Walmart plans online home shopping platform - 26/02/2018

17 million Brits ready to pay with wearable devices - 23/02/2018

How can AI empower the retail workforce? - 21/02/2018

Harvey Nichols revamps online merchandising to boost sales - 21/02/2018

Cryptocurrency payments ‘will be a reality on the high street within two years’ - 21/02/2018

What’s driving engagement forward in the automotive industry? - 15/02/2018

European car search trends: YouTube rules UK but the Spanish click most - 14/02/2018

Amazon usurps Google and Apple as world’s most valuable brand - 12/02/2018

Amazon to deliver Whole Foods groceries to Prime members - 09/02/2018

Brits switch to mobile grocery shopping as prices rise - 09/02/2018

Alibaba sales soar 56% after record Singles Day sales - 05/02/2018

eBay to start selling via Mashable “mobile shoppable images” - 05/02/2018

Amazon posts record profits after holiday season boom - 05/02/2018

AI helps pick right flowers for Valentines day - 02/02/2018

eBay ditches Paypal as preferred provider after 15 years - 02/02/2018

Lidl launches wine chatbot 'Margot' on Facebook - 01/02/2018

AI in ecommerce? Fashion consumers have mixed feelings - 31/01/2018

The rise of ‘Dark UX’: Top brands accused of ‘tricking’ consumers into spending - 30/01/2018

The world’s affluent consumers: Two houses and two cars by 35 - 29/01/2018

Brits quit queues after 6 mins 46 seconds - 26/01/2018

“Ghosting” customers costs retailers repeat sales - 24/01/2018

Online retail shows signs of a maturing market with a tough 2018 to come - 24/01/2018

Video streaming trends: French say “non” to Netflix - 24/01/2018

Amazon Go finally opens to public: A supermarket with no checkouts - 22/01/2018

Global Christmas shopping trends: UK and Germany lead way for speedy sites - 22/01/2018

Average Brit spent £220 on online January sales already - 18/01/2018

Cryptocurrencies slump as Asia tightens regulations - 18/01/2018

Most Brits shun shopping with brands that fail to use imagery - 16/01/2018

Sainsbury’s uses voice response system to boost CRM - 16/01/2018

Gumtree ramps up safety features for sellers and buyers - 12/01/2018

Failed Christmas deliveries to cause £464.9m of returns in January - 09/01/2018

2018 trends: Consumers want improvement over digital innovation - 09/01/2018

Voice-controlled device use for online shopping ‘to triple in 2018’ - 08/01/2018

Slow websites cause 47% of shoppers to abandon online baskets - 08/01/2018

eBay reveals last minute Christmas opportunities for retailers - 20/12/2017

The year in review: 17 biggest digital trends of 2017 - 18/12/2017

87% of retailers regard omnichannel as critical (yet only 8% have ‘mastered’ it) - 18/12/2017

Pinterest 100: The top trends to try in 2018 - 14/12/2017

Aldi tops Christmas ad rankings with Boots hot on its heels - 14/12/2017

Despite digital demands, shoppers still value traditional in-store customer service - 14/12/2017

eCommerce revenues rose 3,800% on Black Friday - 13/12/2017

Lidl creates an ‘Emojinal’ Christmas game with Brian Blessed - 12/12/2017

10 ecommerce trends to watch in 2018 [INFOGRAPHIC] - 11/12/2017

 

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