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Entries from Digital Intelligence tagged with "brands"

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Ecommerce strategies: Loyalty beats price for 57% of online shoppers

Over half of UK shoppers remain loyal to their favourite websites despite lower costs elsewhere, according to new research looking at ecommerce strategies. The majority (57%) of online shoppers in the UK prefer to shop from a handful of their favourite websites rather than shopping around for the best price, according to research from e-commerce and digital marketing solutions provider EPiServer.

14/12/2012  |  Full story...

Viewable impressions – should be welcomed by the industry, but with caution

Julian Smith considers the growing buzz around the ‘viewable impression’ metric and reasons why for most in the industry it seems like a natural step in the evolution and growing maturity of online advertising.

13/12/2012  |  Full story...

Facebook marketing: Photos generate brands' most engaging posts

Posting photos on Facebook greatly increases engagement for your posts, according to a new study looking into Facebook marketing for brands. The research, from inbound marketer HubSpot found that photos on Facebook Pages received 53% more Likes and attracted 104% more comments than text posts alone.

13/12/2012  |  Full story...

YouTube debuts ‘Shoppable Video Ads’ to drive Christmas sales

Google is testing a new shoppable video format on YouTube, letting viewers click on products and text displayed in video. YouTube's shoppable video ads will display a shaded rectangle in the middle of the screen whenever a product appears. When a user rolls over that embedded video link, the product name is displayed with a link to the purchase page.

Watch a video demnstration from Juicy Couture below:

12/12/2012  |  Full story...

Facebook brand pages: Most popular types of post by sector

This chart shows the breakdown of topics brand pages cover. Visual posts such as photo and video are the most popular form of promotion. Facebook claims that visual posts garner the most engagement, and are more likely to be seen on the Facebook Timeline layout.

Facebook brand pages: Most popular types of post by sector. This chart shows the breakdown of topics brand pages cover. Visual posts such as photo and video are the most popular form of promotion. Facebook claims that visual posts garner the most engagement, and are more likely to be seen on the Facebook Timeline layout.

06/12/2012  |  Full story...

Facebook brand pages: Average monthly posts by sector

This chart shows the average monthly posts brand pages make. Community-based brand pageshave the highest average monthly posts with 87. Pages dedicated to an individual such as actors, directors and public figures also have high post counts.

Facebook brand pages: Average monthly posts by sector. This chart shows the average monthly posts brand pages make. Community-based brand pageshave the highest average monthly posts with 87. Pages dedicated to an individual such as actors, directors and public figures also have high post counts.

06/12/2012  |  Full story...

Viral video marketing case studies – the best virals of 2012

2012 was another great year for viral video marketing case studies. As online ads get smarter and more engaging, viral marketing briefs are becoming the toughest that any creative agency can receive. For a viral to really travel it needs the combination of a brilliant creative idea, the right timing for its audience and the right seeding. That’s why we collated together 25 of our favourite viral marketing case studies from 2012 which clearly checked all the boxes. Grab a coffee, leave the browser open, sit back, relax, and enjoy…

27/11/2012  |  Full story...

How often should you make Facebook posts? New survey shows most Facebook brand pages ‘are inactive’

Over two-thirds (70%) of brand pages on Facebook post less than one update per month, with company pages among the least social, according to new research. The study, from, looked at 5.7 million pages and examined a few different factors, particularly which categories are most and least active.

23/11/2012  |  Full story...

Content marketing and SEO: Why every website article should start with keyphrase thinking

Getting your content discovered in search engines has been the battle digital marketers have been fighting for almost 20 years. It’s a combination of both art and science, and there are simple steps that should be on every marketers’ agenda. Danny Meadows-Klue has been teaching Search Engine Optimisation since the late 90s, and here he explains how consumer brands should approach content marketing and SEO.

Read the full article here


Video viral of the week: Oak stages ‘reverse robberies’ to promote milk drink on Facebook

US flavoured milk brand Oak claimed it had been ‘inundated with fans complaining they coundn’t buy thier product in their local stores. In response, parent company Parmalat staged a series of ‘reverse robberies’ and posted the results on YouTube and Facebook. See why its our video viral of the week below…

20/11/2012  |  Full story...

Pinterest debuts tools for businesses- new channel for marketers

Pinterest has taken another step towards monetisation, offering brands a dedicated business profile on its social bookmarking site. The new business site, gives organisations the opportunity to verify their account, add buttons (Pin It, Follow) and widgets (Profile, Board), and receive updates on future products and services.

16/11/2012  |  Full story...

Instagram debuts ‘Facebook-style’ user profiles- new channel for brands?

Instagram has launched online profiles that let users showcase themselves and photos they’ve taken with the Facebook-owned smartphone app. The move follows Facebook’s acquisition of the company earlier this year, as it looks to boost its photo sharing capabilities and keep users on its social network.

06/11/2012  |  Full story...

Nutella Facebook ad campaign outperforms TV

Last Christmas, Nutella ran a cross-platform ad campaign in Germany, mixing traditional and new media spend, including TV and Facebook. This case study looks at how the Facebook campaign generated more sales than TV ads for the food brand.

06/11/2012  |  Full story...

UK companies missing trick with online customer service

UK consumers are being let down by substandard customer service on the web and email, and in many cases, service has got worst since 2011, according to a new study. The 2012 Eptica Multichannel Customer Experience Study found that websites could only answer just over half (53%) of customer questions, while company responses to email queries has worsened since 2011. Social media use had doubled, although many still failed to integrate social media into their overall customer service strategy.

06/11/2012  |  Full story...

Tesco debuts ‘online commuter zone’ for busy shoppers

Tesco has launched a new commuter zone on its grocery website, aimed at bringing together everything busy customers need for the working week. The zone is designed as a quick way for commuters to shop as they travel to and from work.

05/11/2012  |  Full story...

Creating a social media campaign in Russia

In some countries, social media isn’t just about Facebook. With so many brands focusing on the BRIC markets, Patrick Eve, MD of international translation agency, TranslateMedia, gives the lowdown on social media use in Russia.

02/11/2012  |  Full story...

Microsoft advertising: 25 major brands sign up for Windows 8 app campaigns

BBC Worldwide, Sky, Lloyds TSB and Vodafone are amongst 25 global brands that have signed up to Microsoft's new Windows 8 advertising platform. These brands will be rolling out Windows 8 Ads in Apps campaigns over the next couple of months. These will include Bing apps, Xbox apps, the Skype app and third-party apps independently developed by publishing partners.

02/11/2012  |  Full story...

Facebook marketing trends- Paid media 'gets 5 times more reach than free fan pages'

Among a selection of the 100 leading brand pages on Facebook, those using paid media reached 5.4 times more people on average than those using no paid media, according to a new study.
The report, ‘Understanding Paid & Earned Reach On Facebook,’ published by Facebook together with comScore, forms part of Facebook’s attempts to persuade sceptical brand marketers to migrate their efforts from free fan pages to paid for sponsored stories.

01/11/2012  |  Full story...

Young shoppers ‘most likely to complain publicly on social media when customer service fails’

UK shoppers seek customer service support by email (49%) or phone (43%), and younger shoppers are highly likely to turn to social channels when these touch points fail, with 46% of under 25s and 33% of 25-33 year olds using social to air their grievances more publically, according to new research.

01/11/2012  |  Full story...

Plans for ‘.uk’ domain names announced as alternative to ‘’

Nominet, the not-for-profit organisation responsible for running the .uk infrastructure, has launched a consultation on the introduction of a new service which, if approved, would herald a significant change for the .uk domain name space. The proposed new service is aimed at businesses and would potentially offer shorter domain names registered at the second level (i.e. as well as one of the most comprehensive package of security features available. It would sit alongside the existing .uk portfolio, including which already has more than 10 million domains registered.

01/11/2012  |  Full story...

PR agencies’ media monitoring habits revealed (video)

Most PR agencies in Europe rely on specialist monitoring tools on top of regular Google searches to evaluate the influence of their media campaigns, according to new research. Press Index, a Kantar Media group company, published the first European survey on media monitoring practices in Public Relations agencies.

29/10/2012  |  Full story...

LowCostHolidays gives free holiday to ‘Thomas Cook’ after Facebook snub

In a social media coup, a man who shares his name with travel agency Thomas Cook has won a free holiday, courtesy of rival LowCostHolidays. The man (named Thomas Cook) was awarded a trip to Paris after the travel agency Thomas Cook turned him down for a free vacation.

24/10/2012  |  Full story...

Facebook marketing effectiveness research – brand measurement affinity tools coming

To address concerns from brands about the lack of marketing effectiveness research for Facebook, new brand affinity measurement tools are being developed. With the rush to build Facebook brand pages, many marketers have questioned the value of fans, their fit with the brand’s target audience, and how to measure marketing effectiveness. Could this be the answer?

18/10/2012  |  Full story...

‘There’s no such thing as a happy period’: Spoof Bodyform CEO responds to Facebook man’s rant

UK maxi pad brand Bodyform has created a viral ad with a fictional CEO responding to a Facebook user, who accused the company of lying to the public. Facebook user Richard Neill wrote a sarcastic comment on Bodyform's page earlier this month poking fun at the company's depiction of a woman's "wonderful time of the month" in its TV ads. The spoof video - which has so far notched up 135,036 views on YouTube, 2,213 Facebook 'likes' and 211 comments - ends with the CEO thanking Richard for lifting the veil on their lies and exposing the truth.

18/10/2012  |  Full story...

New Nielsen metrics match online campaigns to target audiences

Nielsen has launched its Online Campaign Ratings (OCR) metric in the UK, allowing brands to measure whether their ads reached their intended audiences online. Initial tests reveal that on average less than half of all online ad impressions are reaching the advertiser’s intended audience, based on age and gender.

Watch a video explaining how the service works below:

17/10/2012  |  Full story...

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