Digital Intelligence

Entries from Digital Intelligence tagged with "facebook"

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Twitter and Facebook ‘worst channels for retail customer experience’

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to new research.

Twitter and Facebook ‘worst channels for retail customer experience’

30/05/2019  |  Full story...

CrossFit quits Facebook branding them ‘utopian socialists'

Health and fitness brand CrossFit has withdrawn its presence and ads on Facebook and Instagram, accusing the social network of being “utopian socialists”.

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29/05/2019  |  Full story...

Instagram shuts down direct messaging app

Instagram shuts down direct messaging app

Instagram is closing down its standalone Direct messaging app within the next month.

17/05/2019  |  Full story...

Facebook F8 round-up: new dating, shopping and group chat features

Facebook used its annual F8 conference to announce its biggest redesign in a decade, including more emphasis on private chat groups, a ‘secret crush’ dating feature and new shopping tools for WhatsApp and Instagram.

Facebook F8 round-up: new dating, shopping and group chat features


02/05/2019  |  Full story...

Shifting patterns in digital ad spend: Shopping, responsive search and messenger ads soar

Formats like Shopping Ads, Responsive Search Ads, and Messenger Ads rose in popularity this quarter as advertisers looked for new ways to capture consumer attention, according to new research.

Shifting patterns in digital ad spend: Shopping, responsive search and messenger ads soar

26/04/2019  |  Full story...

Facebook beats revenue estimates despite data scandals

Facebook has exceeded revenue expectations and matched estimates for its daily active user growth.

Facebook beats revenue estimates despite data scandals

25/04/2019  |  Full story...

Social media regulation: UK Govt proposes ‘like’ and ‘streak’ limits for children

Facebook and Instagram ‘likes’ may get shut down for children under new safety plans proposed by the UK.

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17/04/2019  |  Full story...

Facebook plans to scan people’s photos into their own ads

Facebook has filed a patent for a new system that passes user’s personal photos to advertisers, making users the stars of online ads.

Facebook plans to scan people’s photos into their own ads

11/04/2019  |  Full story...

New Facebook data breach: 540 million user records uploaded to public cloud

Personal Facebook data, including account names, comments and likes, was publicly accessible on the internet, the company has been forced to admit.

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05/04/2019  |  Full story...

Facebook sheds light on News Feed and advertising algorithm secrets

Facebook is rolling out a new feature that explains to users how its algorithms decide what to display in their News Feed, including more information on ad targeting factors.

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01/04/2019  |  Full story...

Facebook asks governments for help policing internet

Facebook boss Mark Zuckerberg has asked governments and regulators to play "a more active role" in policing the internet and the standards of big online companies.

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01/04/2019  |  Full story...

Facebook data scandal one year on: 37% use platform less

More than one third (37%) of Facebook users spend less time on the platform Facebook since the Cambridge Analytica scandal, according to new research.

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29/03/2019  |  Full story...

Customer service trends: Facebook and webchat lead way as email and Twitter lag behind

UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to new research.

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25/03/2019  |  Full story...

Instagram beats Facebook as UK Gen Z’s favourite social media platform

Instagram, not Facebook, is UK Gen Z’s favourite social media platform, according to new study.

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19/03/2019  |  Full story...

Facebook removes over 100 ‘hate’ accounts in the UK

Facebook has discovered and taken down dozens of fake accounts used to spread hate in UK.

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12/03/2019  |  Full story...

Fake news report: UK investigation concludes Facebook is a "digital gangster"

A UK parliamentary committee has published its findings after an 18-month investigation into fake news, accusing Facebook of obstructing its inquiry and "intentionally and knowingly" violating data privacy laws.

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19/02/2019  |  Full story...

Social media ad trends: Instagram Stories taking bigger slice of budgets

Instagram received 18% of total Facebook spend, with 34% of that spend allocated to Instagram Stories, according to new research looking into social media ad spend.

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15/02/2019  |  Full story...

Facebook profits hit record high (despite year of scandals)

Facebook's increased its user base in the US and Europe, with profits up $6.9bn (£5.3bn) despite a year of scandals plaguing the social media giant.

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01/02/2019  |  Full story...

Social media users up 9% globally: YouTube pips Facebook as TikTok rises

YouTube has topped the chart as the social media platform with the most users last year, followed by Facebook, according to new research.

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01/02/2019  |  Full story...

Facebook 'paid children to install spy software on their phones'- report

Facebook paid children as young as 13 to install software on their phones which let the company collect data on how they used its competitors' apps, according to a new report.

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31/01/2019  |  Full story...

Facebook to connect WhatsApp, Instagram and Messenger users to each other- report

Facebook is planning to integrate WhatsApp, Instagram and Messenger across its applications, (but will remain separate apps) according to new report.

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25/01/2019  |  Full story...

Are ‘shadow profiles’ real? Report warns avoiding social media ‘not enough to protect privacy’

Scientists have discovered it's possible to create a 95% accurate profile of non-users on social media using their friends' data, leading to so-called ‘shadow profiles’.

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24/01/2019  |  Full story...

Social media influence remains high, but shoppers are wary of social commerce

Shoppers are more influenced by social media than ever, but social commerce has yet to see widespread adoption, according to new research. SUMO Heavy, the digital commerce strategy firm, polled 1,046 adults (in the U.S.) to evaluate social media’s impact on consumer shopping habits and better understand the role of emerging technology in the future of social commerce and eCommerce.

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30/11/2018  |  Full story...

Best Christmas ads of 2018: Iceland beats John Lewis for social buzz (but not YouTube views)

Following a bumper month of discussion and festive spirit around the UK’s top Christmas ads, social media marketing firm Socialbakers have compiled league tables showing which brands are winning the Christmas Ad War across Facebook, Twitter, and YouTube.

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29/11/2018  |  Full story...

Where’s Mark? MPs ‘empty chair’ Facebook boss at fake news inquiry

Politicians from nine countries have put out an empty chair in protest at Facebook founder Mark Zuckerberg’s failure to appear at a hearing today.

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27/11/2018  |  Full story...

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