Digital Intelligence

Entries from Digital Intelligence tagged with "financial services"

25 result(s) displayed (1 - 25 of 196)

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The rise of chatbot financial assistants: 3 apps that are changing banking

Chatbots are being used by fintech start-ups to help customers manage and save their money. Plum, Chip and Cleo are automatic financial assistants which use intelligent software to understand customer spending habits, and customers can chat about their finances to their chatbot whenever they feel like it.

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18/08/2017  |  Full story...

WhatsApp to add payments in messaging app

WhatsApp is set to launch direct payments on its messaging app, as the Facebook-owned messaging app becomes the latest service to let users transfer money to one another with a text.

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17/08/2017  |  Full story...

Half of Brits believe all payments will be made in-app by 2022

"Cash only” payment is becoming a deterrent for UK consumers, as Brits are increasingly in favour on mobile payments for their high street shop, according to new research.

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07/08/2017  |  Full story...

Hiscox revamps UK website with more personal experience

Specialist insurer Hiscox has launched a new UK website – designed and built by Amaze, the leading digital marketing, technology and commerce agency, in partnership with Drupal specialists CTI Digital.

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20/07/2017  |  Full story...

Foxtons optimises targeted messages with Oracle Marketing Cloud

Foxtons has teamed up with Oracle Marketing Cloud and Foxtons Estate Agent, to transformed the estate agent’s A/B testing and optimisation strategy to better target leads.

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10/07/2017  |  Full story...

Swinton insurance gives analytics an AI boost with Jaywing

Insurance broker Swinton Group is boosting its cross-channel attribution strategy with Jaywing, using a blend of machine learning techniques and advanced technology to drive ROI.

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10/07/2017  |  Full story...

Mastercard uses artificial intelligence to protect Citi and Paysafe customers

Customers of Citi in the UK and Paysafe are the first to benefit from Decision Intelligence, the first use of artificial intelligence implemented on a global scale directly on the Mastercard network.

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05/07/2017  |  Full story...

Consumers “open to new financial technology” but concerned by privacy and trust

The vast majority (69%) of consumers are open to trialling a new financial product if it offers a clear benefit regardless of who is offering it, but many are held back by data privacy and trust issues.

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29/06/2017  |  Full story...

Cannes Lions Cyber winner: Åland bank calculates carbon footprint of every credit card purchase

A new campaign that helped the Åland bank calculate the carbon footprint of every credit-card purchase has taken one of the top digital prizes as this year’s Cannes Lions Festival.

23/06/2017  |  Full story...

GoCompare campaign shows digital video twice as cost efficient as TV advertising

Insurance comparison website GoCompare extended the reach of its recent ad campaign to occasional or non-TV viewers using digital brand agency Collective’s TV Accelerator (TVA) tool, with results 2.5 times more cost efficient than TV.

21/06/2017  |  Full story...

UK insurance digital customer service worsening: 68% of queries left unanswered

There is a growing gap between consumer expectations and digital reality in the UK insurance industry, according to new research.

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08/06/2017  |  Full story...

Google AI means finance brands need smarter SEO strategies

Google’s use of machine learning has improved search results, but it also means that banks, insurance and other financial services brands must get even smarter about industry SEO rules, according to a new report.

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08/06/2017  |  Full story...

UK mortgage giants "failing customers online"

Three of the UK’s biggest mortgage providers have hit rock bottom when it comes to online experiences, according to research from financial experience design agency Dock9.

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01/06/2017  |  Full story...

Video viral of the week: Santander VR wedding stunt

Santander UK has helped a customer propose to his girlfriend with the help of virtual reality and Olympic gold medalist Jessica Ennis-Hill.

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24/05/2017  |  Full story...

Mastercard looks to the future with artificial intelligence startups

Mastercard has welcomed five new startups to its Start Path Global programme – the company’s global initiative to support innovative later-stage startups who are reshaping the future of commerce.

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18/04/2017  |  Full story...

Half of Brits thinking of switching banks amid customer service fears

A lack of faith in increasingly impersonal customer service and communication is causing UK consumers to consider switching banks, according to research from GMC Software.

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10/04/2017  |  Full story...

Mastercard expands Qkr! for retailers and on-the-go consumers

At Mobile World Congress, Mastercard announced that it will expand Qkr! with Masterpass, a mobile order-ahead and payment platform developed by Mastercard Labs, to six new markets and add new functionality to eliminate the traditional bar tab at a bar, club or restaurant.

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03/03/2017  |  Full story...

Almost two-thirds of insurers and aggregators “neglecting mobile and tablet users”

When it comes to top UK insurer’s mobile website performance, AXA leads the way and Quantum needs improvement , according to new research.

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03/03/2017  |  Full story...

Banking CRM trends: One size fits all approach to customer engagement “no longer acceptable”

Consumers will no longer stand for a ‘one-size fits all’ approach to customer engagement from their banks, with nearly half of British consumers (48%) considering switching their bank as a result of receiving poor customer service, according to new research.

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03/03/2017  |  Full story...

Mastercard unveils payment experience bot for Facebook Messenger

Mastercard has struck a partnership with Getir that will introduce a payment experience for Getir's bot for Facebook Messenger.

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02/03/2017  |  Full story...

Personal loan paid search ad spend grew 101% in just 2 years

Paid Search ad spending on the personal loan keyword group increased 101% from 2014 to 2016, despite the number of advertisers decreasing by nearly half during that time period.

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28/02/2017  |  Full story...

Oracle teams with Mastercard for new digital payments system

At Mobile World Congress, Mastercard announced a global partnership with Oracle that is designed to deliver a streamlined digital payment experience to the retail and hospitality industries.

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28/02/2017  |  Full story...

Japanese insurance firm replaces 34 workers with AI bot

Fukoku Life Insurance Mutual Company has cut 34 jobs, instead using IBM’s artificial intelligence bot Watson to take over assessing medical insurance claims over the phone.

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06/01/2017  |  Full story...

UK’s insurance conscious consumers set to strike in January

January is set to be the prime time for insurance related searches as UK consumers look to safe guard themselves in 2017.

23/12/2016  |  Full story...

Mastercard debuts Instagram channel for ‘Priceless Cities’ European push

Mastercard has launched a new Instagram channel to take its Priceless Cities programme across the UK and Europe.

01/12/2016  |  Full story...

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