Digital Intelligence

Facebook has been paying hundreds of outside contractors to transcribe voice chats carried out using the company's Messenger app, according to a news report.

15/08/2019  |  Full story...

Instagram is closing down its standalone Direct messaging app within the next month.

17/05/2019  |  Full story...

WhatsApp is limiting the number of times a message can be forwarded on in a bid to combat the spread of fake news.

24/01/2019  |  Full story...

Viber and FC Barcelona have struck a new partnership on interactive media distributed across the football club’s chatbot on the messaging app.

01/11/2018  |  Full story...

Facebook is launching two video call devices that use is Messenger platform and Alexa’s smart assistant, but the AI zooming feature is sparking privacy concerns.

08/10/2018  |  Full story...

WhatsApp has launched a pay-to-use tools for businesses to communicate with their customers, as the chat app also plans to run ads on the platform later this year.

03/08/2018  |  Full story...

Snapchat has announced greater data privacy controls for its users in the run-up to next week’s GDPR deadline, including the ability to opt out of targeted advertising.

16/05/2018  |  Full story...

Facebook unveiled a raft of new features during its annual F8 conference this week, including a dating service and its standalone VR device going on sale, but the conference was overshadowed by continuing controversies at the company.

02/05/2018  |  Full story...

Japanese messaging app Line has launched new AR gaming features to its messaging app and a range of new emoji as it looks to boost engagement.

25/04/2018  |  Full story...

Japanese messaging app Line has launched new AR gaming features to its messaging app and a range of new emoji as it looks to boost engagement.

25/04/2018  |  Full story...

Are we on the verge of doing away with the fixed telephone line altogether? ReportLinker has compiled globe-spanning data to look into the matter showing the rise of chat apps, looking at a number of counties.

12/04/2018  |  Full story...

There is a vast generational gap in how customers wish to communicate with brands and retailers, with millennials 20% less likely to contact a retailer via email than baby boomers, and are five times more likely to use live chat on a website, according to new research.

20/03/2018  |  Full story...

Snapchat is launching a new suite of analytics tools for creators of “Official Stories,” including some media companies and other brands.

15/02/2018  |  Full story...

Facebook is testing Instagram Stories on WhatsApp to take on social media rival Snapchat, according to a news report.

08/01/2018  |  Full story...

Reddit is testing a real-time chat function which could soon replace its standard personal message (PM) system, as the popular internet forum looks to take on social media rivals such as Facebook.

15/11/2017  |  Full story...

Facebook is introducing peer-to-peer payments to its messaging app Messenger in the UK, letting people send cash to their friends and contacts.

08/11/2017  |  Full story...

AOL is discontinuing its pioneering AOL Instant Messenger (AIM) chat platform after 20 years of service, usurped by chat apps such as WhatsApp and Snapchat.

09/10/2017  |  Full story...

WhatsApp is set to launch direct payments on its messaging app, as the Facebook-owned messaging app becomes the latest service to let users transfer money to one another with a text.

17/08/2017  |  Full story...

Google Allo is now supported on the web, letting users carry on chats on a laptop or desktop without having to pick up their mobile.

17/08/2017  |  Full story...

Snapchat shares have plummeted 17% as the social media firm saw user numbers and revenues grow slower than expected and losses rise nearly fourfold, amid increasing competition from Instagram.

11/08/2017  |  Full story...

YouTube is rolling out a new in-app direct messaging feature, similar to one found in Instagram.

10/08/2017  |  Full story...

An extra 243 million mobile phone users worldwide will start using mobile messaging apps this year, with Facebook Messenger and WeChat leading the way, according to new research.

31/07/2017  |  Full story...

Amazon is reportedly developing an encrypted messaging app called Anytime, designed as a direct competitor to WhatsApp, Facebook Messenger and other popular messaging apps.

18/07/2017  |  Full story...

Facebook Messenger is rolling out home screen ads worldwide, meaning consumers will see branded messages in the app’s inbox for the first time.

13/07/2017  |  Full story...

The app sector is like a “clogged pipe”, where social and communication apps dominate most people’s time, while other sectors will be left to “fight over the scraps”, according to a new report.

17/05/2017  |  Full story...