Digital Intelligence

Entries from Digital Intelligence tagged with "klm"

6 result(s) displayed (1 - 6 of 6)

WhatsApp debuts business channel: KLM first brand to sign up

WhatsApp has launched a dedicated channel where companies can reach out to their customers, with airline KLM the first brand to sign up.


06/09/2017  |  Full story...

How brands are testing chat bots (and what consumers think)

Earlier this year, Facebook launched chatbots on its messenger platform, ushering in a new era of AI customer service. Four months on, social customer service firm Sentiment looks at seven of the best uses of branded chatbots.


09/08/2016  |  Full story...

KLM creates chatbot on Facebook Messenger and WeChat

Dutch airline KLM has become one of the first brands to use Facebook’s new branded messenger bots, powered by Nexmo.

28/04/2016  |  Full story...

KLM engages Chinese customers on WeChat

KLM Royal Dutch Airlines has launched a customer service channel on Chinese social network WeChat via Salesforce Service Cloud, in partnership with Nexmo.

29/10/2015  |  Full story...

Twitter fail: KLM apologises for offensive Mexico World Cup tweet

Dutch airline KLM has been forced to apologise for joke tweet following Netherland’s victory over Mexico at the World Cup.

01/07/2014  |  Full story...

Top travel sites for social media: KLM leads the way

Dutch airline KLM have outperformed the rest of the travel industry in the very first Travel Social Media Benchmark from eDigitalResearch, topping the Facebook league table with over 4.5 million followers.

15/01/2014  |  Full story...

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