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Entries from Digital Intelligence tagged with "marks and spencer"

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Move over Waitrose? M&S in talks to buy Ocado

Marks & Spencer is in talks with Ocado over the launch of a food delivery service, in a move that suggests Waitrose could be parting company with the online shopping delivery firm.


26/02/2019  |  Full story...

M&S boosts customer service channels with Rant & Rave platform

M&S customers can now leave feedback via a multitude of channels including email, webchat, SMS and Interactive Voice Response (IVR), following a partnership with tech firm Rant &Rave.

17/09/2018  |  Full story...

Christmas ad battle: John Lewis' 'Moz the Monster' takes on M&S' Paddington Bear

The release of the John Lewis Christmas advert heralds the start of the festive season, and 2017's eagerly-anticipated commercial features a monster hiding under a bed, costing a massive £7m to produce.


10/11/2017  |  Full story...

Top supermarkets online: M&S and Aldi lead for apps (but Tesco wins for website)

M&S and Aldi have the most engaging app, but Tesco is the most popular website, according to new research.


31/10/2017  |  Full story...

Big brands pull Google ads over extremist content fears

M&S has become the latest brand to “pause” its Google ads over fears it is appearing next to extremist content, following similar decisions from McDonald’s, L’Oreal, Tesco, major banks and the UK government.


20/03/2017  |  Full story...

Top 10 supermarkets on Instagram: M&S UK’s favourite

M&S leads the way on Instagram in the run-up to Christmas with 497,000 followers, data from social media analytics platform Iconosquare has revealed.

19/12/2016  |  Full story...

Top YouTube 2016 Christmas ads: John Lewis wins globally (but Sainsbury's wins Brits’ hearts)

John Lewis’s ‘Buster the Boxer’ Christmas ad tops YouTube’s annual festive leaderboard globally - but Sainsbury’s ‘The Greatest Gift’ was most popular with the British audience, according to league tables revealed today.


06/12/2016  |  Full story...

One in four name Amazon as their favourite retail brand

Over a quarter of UK shoppers say that online giant Amazon is their favourite retailer, with John Lewis (14%) and M&S (10%) following behind, accoding to new research.

15/07/2016  |  Full story...

Top Christmas ads of 2015: Aldi beats John Lewis in Netmums survey

With the John Lewis Christmas ad now a staple of the UK festive calendar, other big stores are also raising their game in the yuletide marketing stakes. New research polled families to rate the most effective TV spot this year, with Aldi coming out on top.

16/11/2015  |  Full story...

M&S online delivery fiasco hits Christmas sales

Marks and Spencer has revealed a sharp drop in clothing, gifts and homewear sales over Christmas, as it held back on discounting and suffered online delivery woes.

13/01/2015  |  Full story...

Customer satisfaction gap between mobile and desktop retail sites widens

Marks & Spencer and Tesco have ranked best for customer satisfaction on their mobile sites, but may retailers still lag behind on their mobile sites, according to a new survey.

29/01/2014  |  Full story...

M&S, Tesco and Morrisons hit by Christmas sales slump

Three of the biggest names on the UK high street have all posted disappointing sales over the Christmas period, as digital shopping continues to rise.

10/01/2014  |  Full story...

Facebook removes ads from controversial pages after M&S and Sky boycott

Facebook has removed display ads from pages showing adult content after two major UK advertisers suspended their ads on the social network.

01/07/2013  |  Full story...

Interflora wins 5-year search keyword battle with M&S

Interflora has won a high court battle over Marks and Spencer in the UK, ruling that the supermarket chain could not use the florists' trademark as a Google AdWord to boost its visibility on the search engine.

22/05/2013  |  Full story...

M&S debuts digital lab to boost mobile sales

Marks & Spencer has launched a ‘Digital Lab’ in a bid to develop an ‘omni-channel’ service across its stores, web and mobile.

07/02/2013  |  Full story...

M&S discount store starts selling online

Marks & Spencer has taken its discount store ‘M&S Outlet’ online this week. The store previously traded only from 50 dedicated stores across the UK, but is now selling online as well. The move makes the company’s overstocks and past collection merchandise more accessible to internet shoppers.

23/02/2012  |  Full story...

M&S Vs. Interflora: Google AdWords legal battle rages on

In a case that could change the way brands bid on search keyword advertising, a two-year legal battle between Interflora and M&S has reached another stepping stone, with both sides claiming victory- but Google may be the real winner…


23/09/2011  |  Full story...

Top 10 UK companies for Facebook and Twitter followers

The UK’s corporate giants are finally signing up to Twitter and Facebook after years of wariness, according to the latest findings of The Social Media Leaders tracking study by The Group. The last six months have seen a rapid increase in the number of FTSE 100 companies signing up to Facebook and to Twitter signalling that the need to communicate with audiences flexibly and in real time is increasingly accepted in the Square Mile.

20/07/2011  |  Full story...

Blackberry and M&S first to sign to AOL’s ‘Project Devil’ display ad format

AOL UK has launched its new Project Devil display advertising format, with RIM promoting their new BlackBerry TorchM and M&S, advertising their summer fashion range on a three paneled creative canvas. The Project Devil unit is displayed as a large creative canvas, divided into three panels, which allow advertisers to customise the content and functionality within one interface. The functionality of each panel includes media streams and applications such as video, slideshows, mapping, 3-D rotation, quizzes, polls and text messaging.


30/03/2011  |  Full story...

M&S Vs. Interflora: Top brands in Google AdWords legal battle

The legal wrangling over brand name purchases on Google AdWords rages on, with InterFlora embroiled in a legal battle with Marks & Spencer. But who is in the right, and what precedents will the eventual court ruling set for future search campaigns?


28/03/2011  |  Full story...

John Lewis site tops usability poll of high street retailers

John Lewis’ website offers customers the best online user experience out of the top UK high street retailers, and has been the most consistently easy to use website over the last five years, according to a new study.

The 2010 Online Usability Report from user experience consultancy, Webcredible, revealed that John Lewis scored an exceptional 91 per cent for usability, an increase of 10 per cent on 2009, moving it to the top spot for 2010. The most significant improvement this year was made by Early Learning Centre which achieved a score of 90 per cent, improving by 15 per cent and climbing from eighth place in 2009 to second place in 2010.


20/10/2010  |  Full story...

Top email marketing brands: Amazon, Tesco and M&S lead the way

New research from the Internet Advertising Bureau – the trade association for digital marketing – suggests that email marketers should look to Amazon, Tesco and Marks and Spencer for inspiration when planning their email campaigns.

Around a quarter of consumers cited one or more of the three big brands as those they’d ‘most like to hear from’ via email, citing easy navigation and simplicity as the biggest draw in emails from marketers. The IAB – in partnership with its email council and iCD Research – asked a nationally representative sample of 1000 people their attitudes towards email marketing, levels of usage and preferred layout, to inform the email marketing strategies of UK brands.


13/08/2010  |  Full story...

Top 20 retail sites: UK

Search terms ranked by visits for the week ending 5th Dec 09.



Top 20 retail sites: UK

Search terms ranked by visits for the week ending 14th November 2009

Digital Strategy - Top 20 retail sites: UK. Search terms ranked by visits for the week ending 14th November 2009


Online shopping: Biggest UK sites

Top 10 retailers in the UK, April 2009

Digital Strategy data - Online shopping: Biggest UK sites. Top 10 retailers in the UK, April 2009


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