Digital Intelligence

Entries from Digital Intelligence tagged with "play com"

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Top 20 retail sites: UK

Search terms ranked by visits for the week ending 5th Dec 09.

Digital_Strategy_Top_20_retail_sites_UK_Nov09_Small.jpg

07/12/2009

Top 10 retail search terms: UK

Search terms ranked by clicks for the four weeks ending 5th December 09.

Digital_Strategy_Top_10_retail_search_terms_UK_Dec09_Small.jpg

07/12/2009

Top 20 retail sites: UK

Search terms ranked by visits for the week ending 14th November 2009

Digital Strategy - Top 20 retail sites: UK. Search terms ranked by visits for the week ending 14th November 2009

25/11/2009

Top 10 retail search terms: UK

Search terms ranked by clicks for the 4 weeks ending 14th November 2009

Digital Strategy - Top 10 retail search terms: UK. Search terms ranked by clicks for the 4 weeks ending 14th November 2009

25/11/2009

Play.com email glitch reveals personal customer data

Play.com has apologised for accidentally giving out customers' personal details following an email error.

The online retailer sent confirmation emails to customers that hadn't placed any orders, containing names and addresses of other Play.com customers.

Complaints were sent to the BBC while the Play.com help lines were jammed. One Play.com customer told the BBC that he woke up to find 80 emails from the website for orders he hadn't placed.

10/11/2009

10/11/2009  |  Full story...

Online shopping: Biggest UK sites

Top 10 retailers in the UK, April 2009

Digital Strategy data - Online shopping: Biggest UK sites. Top 10 retailers in the UK, April 2009

02/06/2009

Amazon and Play.com come first for customer satisfaction

The new Top 30 UK Online Retail Satisfaction Index from Foresee Results has found that British customers has found that Amazon and Play.com offer the most satisfying online shopping experience, writes Netimperative. The study compared the top 30 online retailers in the UK and measured Functionality, Price, Merchandise and Content. Amazon UK (up 3 points) and Pay.com (up two points) both scored 78 to come first followed by eBay (72 points), Apple iTunes UK (71 points) and Screwfix (71 points). Both HMV (69 points) and Marks and Spencer (68 points) dropped out of the top performers list. Overall, availability and variety of merchandise has the most impact on results, while content has the least effect.
The survey also identified that British consumers seem to be far less satisfied with online retailers than their US counterparts with the UK and US achieving total aggregate scores of 67 points and 74 points respectively.
From Netimperative: http://www.netimperative.com, 06/01/2009
Foresee Results: http://www.foreseeresults.com

06/01/2009

Christmas 2008 Customer Satisfaction for Top 30 UK Online Retailers

Top 30 UK online retailers

Digital Strategy data - Christmas 2008 Customer Satisfaction for Top 30 UK Online Retailers. Top 30 UK online retailers

Source: Foresee Results
Foresee Results: http://www.foreseeresults.com

05/01/2009

UK online shopping sets new record

New figures from the Interactive Media in Retail Group (IMRG) show that Monday 8th December was the biggest online shopping day in 2008. Sales volumes were up 18% as sales values rose 14%, reaching £320m as consumers looked for bargains online. It was not the busiest day for online retail traffic however. According to Hitwise, traffic to retail sites accounted for 12.32% of all UK visits - the third highest result for 2008. The IMRG reasons that consumers are using the weekend to search for products before buying them online on Monday.
A number of online retailers broke sales figures on the day. Play.com had their busiest ever day with order volumes up 45% year-on-year. At peak trading time the firm processed over 1000 orders per minute – compared to 700 orders per minute at the same time in 2007. Sales for the day saw over 500,000 units shipped, including 115,000 copies of Batman: The Dark Knight. Firebox.com also had their busiest day ever with a record number of orders placed.
Research carried out earlier this year had found that 68% of shoppers were more likely to buy products online this Christmas with 77% of shoppers planning to purchase half or more of their Christmas shopping online (from 56% in 2007).
IMRG: http://www.imrg.org, 09/12/2008

09/12/2008

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