Digital Intelligence

Entries from Digital Intelligence tagged with "retail"

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Less than half of small businesses proactively manage their online reputation

Less than half of small businesses proactively manage their online reputation

More than half of small businesses (53%) respond publicly to negative online reviews, but only 40% encourage happy customers to leave positive reviews, according to new data.


10/05/2019  |  Full story...

Email fail: Zavvi accidentally rewards hundreds with Champions League final tickets

Email fail: Zavvi accidentally rewards hundreds with Champions League final tickets

Online retailer Zavvi has received hundreds of complaints from contestants who were mistakenly told they had won VIP tickets to European football's biggest final.

10/05/2019  |  Full story...

Top retailers failing to capitalise on growing social media influence’

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Almost a fifth of leading UK e-retailers are missing out on potential sales due to a lack of connection with their customers’ extended social circles, according to new research.

10/05/2019  |  Full story...

High street missing a trick with alternative to paper reciepts

Just 50% of high street retailers are offering alternatives to printed, paper receipts according to new research.

High street missing a trick with alternative to paper reciepts

08/05/2019  |  Full story...

Female ecommerce revolution: Rise in women designers turning their creativity into revenue

Hanne Dinkel, Chief Customer Delivery Officer, Spreadshirt, looks at how women are using an ecommerce platform to turn a side-hustle into a business.

Female ecommerce revolution: Rise in women designers turning their creativity into revenue

03/05/2019  |  Full story...

Amazon growth beats expectations, revamps 1-day Prime delivery

Amazon posted a record quarterly profit of $3.6bn, more than doubling from $1.6 billion in the year prior, while its ad revenue growth slowed to a still impressive 34%.

Amazon growth beats expectations, revamps 1-day Prime delivery

29/04/2019  |  Full story...

Shifting patterns in digital ad spend: Shopping, responsive search and messenger ads soar

Formats like Shopping Ads, Responsive Search Ads, and Messenger Ads rose in popularity this quarter as advertisers looked for new ways to capture consumer attention, according to new research.

Shifting patterns in digital ad spend: Shopping, responsive search and messenger ads soar

26/04/2019  |  Full story...

Pinterest and Instagram beat Facebook for mobile clothes shopping sales

Pinterest and Instagram generate bigger average order values (AOV) via mobile devices for large online fashion retailers than Facebook, even though they may generate less traffic and have lower conversion rates, according to new research.

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24/04/2019  |  Full story...

UK retailers ‘failing to correctly attribute in-store footfall to digital spend’

The vast majority (74%) of UK retailers do not correctly attribute footfall to digital spend and 68% are unsure of the return on investment their most recent digital marketing campaign achieved, according to new research.

UK retailers ‘failing to correctly attribute in-store footfall to digital spend’

16/04/2019  |  Full story...

Google takes on Amazon Web Services with ‘Cloud for Retail’ platform

Google has launched a new solution designed to help retailers deliver personalised recommendations, unite online with offline shopping experiences and AI analytics.

Google takes on Amazon Web Services with ‘Cloud for Retail’ platform

15/04/2019  |  Full story...

Ecommerce trends: Nearly 80% of people use shopping apps at home

People use ecommerce apps to increase the convenience and value of their shopping experience. Mass merchant (81%) and pure online retailer apps (77%) from stores like Target, WalMart, and Amazon are the most popular types of shopping apps, according to a new survey.

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15/04/2019  |  Full story...

Walmart buys ad tech startup Polymorph

Walmart is buying San Francisco-based ad tech startup Polymorph Labs as it looks to compete with online rival Amazon in targeting shoppers online.

Walmart buys ad tech startup Polymorph

12/04/2019  |  Full story...

Lush shuts social media channels: “We’re tired of fighting algorithms”

Cosmetics chain Lush is closing down some of its social media accounts this week after growing “tired of fighting with algorithms” and will only speak to customers via a live online chat function.

Lush shuts social media channels: “We’re tired of fighting algorithms”

11/04/2019  |  Full story...

ASOS clamps down on ‘serial returners’ with new customer policy

Online retail giant Asos has changed its returns policy to tackle ‘serial returners’ threatening to investigate and “take action” if it notices any “unusual” return patterns.

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09/04/2019  |  Full story...

A third of the UK’s largest online retailers ignore customers during shipping

Only four of the UK’s 100 largest online retailers provide customers with personalised information about the status of their orders, with 27% not communicating with shoppers at all during the delivery period.

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05/04/2019  |  Full story...

AO stops all TV advertising to focus on digital

Online electricals retailer AO.com is to turn off TV advertising and focus on digital campaigns instead.

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29/03/2019  |  Full story...

Retail Week Live: Shop Direct rebrands, Walmart talks automation

This year's Retail Week Live event brings together 200+ world-class speakers from across retail and beyond to create the opportunity for industry's leaders to take stock, find inspiration and reconnect with the sector. We lok at some of the key tends at this year's event.

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29/03/2019  |  Full story...

Consumers want delivery updates from the brands and retailers they shop with - not third-parties

Customers hate being ‘catfished’ by companies and a massive 80% of consumers admit a consistent post-purchase experience is fundamental to their desire to repeat-purchase, according to new research.

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27/03/2019  |  Full story...

Instagram debuts in-app shopping feature

Instagram has launched an in-app checkout feature for a limited number of brands, making it possible for users to purchase products without leaving the app.

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25/03/2019  |  Full story...

Skoda app lets couriers deliver shopping to car boots

Skoda is testing a new scheme that lets users choose their car as a delivery address when they shop online, avoiding the hassle of having to wait in for parcels.

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22/03/2019  |  Full story...

Amazon closes all pop up shops ahead of major supermarket rollout

Amazon will close all its retail pop-up stores by the end of April, but will also open dozens of new grocery outlets, a precursor to moves which could see it build as many as 3,000 Amazon Go outlets, the company announced.

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08/03/2019  |  Full story...

Ecommerce analytics: Weetabix and HiPP sign up to e.fundamentals

Major FMCG brands Weetabix and HiPP Organic have signed up to ecommerce analytics provider e.fundamentals to help drive sales of their products through retailers’ websites.

07/03/2019  |  Full story...

B2B ecommerce lagging behind B2C for customer experience

Poor product visualisation is preventing almost a quarter of B2B customers from making purchases online, according to a new report.

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04/03/2019  |  Full story...

Move over Waitrose? M&S in talks to buy Ocado

Marks & Spencer is in talks with Ocado over the launch of a food delivery service, in a move that suggests Waitrose could be parting company with the online shopping delivery firm.

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26/02/2019  |  Full story...

New technologies and biometrics drive conversations on payments

People now expect their ability to pay to match that same “always on” mindset, according to social media conversations identified in the 2019 edition of the Mastercard Digital Payments Study.

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26/02/2019  |  Full story...

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