Digital Intelligence

Entries from Digital Intelligence tagged with "ryanair"

11 result(s) displayed (1 - 11 of 11)

Ryanair trials free in-flight movies streamed to mobiles

Ryanair is testing an in-flight movie streaming service that will send films direct to users tablets and smartphones during their journey, funding by advertising.

15/01/2015  |  Full story...

Ryanair provides Twitter info on all flights

Ryanair is providing real-time information on every flight via a new Twitter account.

17/10/2014  |  Full story...

Ryanair gets 1m mobile app downloads in first 10 days, as company focuses on customer experience

Ryanair has announced that its new mobile app has been downloaded 1m times in the first 10 days since launch. The app includes a mobile boarding pass function and forms part of Ryanair's strategy to improve customer services, following the company's first reported drop in profits for five years, in May.

28/07/2014  |  Full story...

Customer experience: UK’s best and worst online retailers

ForeSee has measured the UK’s top 40 online retailers to determine how well they perform in terms of usability, with Amazon coming out on top and Ryanair trailing behind.

20/12/2013  |  Full story...

Top online retailers for customer service - Amazon and John Lewis lead as Ryanair hits bottom

Amazon and John Lewsis have scored the highest in an online customer service study, while Ryanair saw the biggest drop and lowest score. Analytics form ForeSee looks at the customer satisfaction Index across the UK’s top 40 online retail websites.

21/12/2012  |  Full story...

Virgin Atlantic overtakes British Airways in travel website usability

As the possibility of industrial strike action looms over its customers this summer, Virgin Atlantic is faring better online, making significant improvements to its website and mobile app to replace its strike-hit competitor, British Airways, at the top of the travel website usability stakes, according to a new study.

The 2011 Flights Online Report from user experience consultancy, Webcredible revealed that with an overall score of 82 per cent, Virgin Atlantic has, for the first time wrestled the top spot from British Airways, which scored 80 per cent on its website usability this year.


14/07/2011  |  Full story...

Top brands named and shamed for web design tricks

Top brands have been accused of using tricks to deceive web users as part of a new campaign set up by a web design consultant. Harry Brignull has set up the website Dark Patterns to expose the secrets that go behind website design and the use of intentionally misdirected elements to ‘force’ users to click on something they usually won’t.

Facebook, Yahoo, Ryanair and Comet are some of the big brands that are alleged to employ crafty tricks that snare an unsuspecting user into signing up for a membership, buying insurance they don’t need, or giving up personal information. Tactics include trick questions, hidden charges and ‘sneaking’ products into web shopping baskets, said Brignull.


02/10/2010  |  Full story...

Consumer internet behaviour: UK

Monthly internet use: key indicators for UK web users, Mar 10Consumer internet behaviour: UK. Monthly internet use: key indicators for UK web users, Mar 10


Top 10 travel search terms: UK

Terms ranked by search clicks for the four weeks ending 10th AprilTop 10 travel search terms: UK. Terms ranked by search clicks for the four weeks ending 10th April


Top 10 travel websites: UK

Sites ranked by visits for the week ending 17th April 10. Top 10 travel websites: UK. Sites ranked by visits for the week ending 17th April 10.


Watchdog slams Ryanair over ‘puerile’ internet charges

The Office of Fair Trading (OFT) has criticised Ryanair for introducing a new online fee on its customers, calling it "quite puerile," according to a newspaper report.

The low-cost airline last month started charging the five-pound (5.6 euro) fee per passenger for a ticket bought using a commonly-used Electron card, which had previously been free.

OFT chief executive John Fingleton has criticised the carrier for charging online customers for using a common type of bank card, adding it was operating within "the narrow letter of the law."

Ryanair advertises taxes and other fees upfront but only mentions charges for paying by plastic at the end of a booking on the grounds that customers could escape the fee by using a less-common prepaid card.


04/01/2010  |  Full story...

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