Digital Intelligence

Entries from Digital Intelligence tagged with "usability"

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UK insurers beat US for digital customer experience

Insurers in the US trail the UK when it comes to digital customer experience, according to research released today by multichannel customer service software company Eptica.

11/10/2016  |  Full story...

Top travel websites lack inclusivity for disabled users

A report investigating the user experience and accessibility of some of the UK’s top travel websites has today been launched by digital agency, Sigma.

12/07/2016  |  Full story...

Mobile experiences ‘make or break’ customer loyalty- study

The vast majority (85%) of consumers are unlikely to do business with the same organisation again following a bad mobile experience.

01/07/2016  |  Full story...

Hands-free typing: Google Docs offers dictation tool

Are keyboards going obsolete? Google Doc's latest voice-dictation tool marks another move towards a voice and gesture based digital future.


26/02/2016  |  Full story...

BBC tests mind-control TV headset for iPlayer

The BBC has partnered with tech firm This Place, to develop a way people can select programmes using a cheap, brainwave-reading headset.

18/06/2015  |  Full story...

Top travel mobile experiences ‘almost as good as traditional sites’

The mobile experience of the world’s top travel brands is now almost as good as the experience offered on desktop sites, according to new research.

20/04/2015  |  Full story...

10% of top UK brands ‘running mobile display ads without optimised site’

Most advertisers now have a mobile optimised site, but some are still lagging behind- risking losing a huge chunk of their audience as a result.

02/04/2015  |  Full story...

Online shopping fails: Consumers still frustrated by slow load times (infographic)

Three quarters of consumers that has a bad experience on a shopping site go directly to a competitor, according to new research.

02/12/2014  |  Full story...

Is brand loyalty dead on the mobile web? New report tackles privacy vs. convenience

Brands with slow or poorly made mobile websites are increasingly losing potential customers, as mobile savvy users switch to rival sites to meet their high expectations, according to new research.

29/10/2014  |  Full story...

Usability of holiday sites: Virgin Holidays leads the way

According to a recent study by Google and Millward Brown Digital, holidaymakers are increasingly comparing before booking a trip. As part of their digital holiday hunt, they use a variety of devices turning looking for the next trip abroad into a multi-device experience. 67% of the users start a search on their mobile phone, keep looking for information on a tablet, and finally complete a purchase on their desktop PC.

20/02/2014  |  Full story...

Hotels and restaurants top mobile usability charts (infographic)

Hotels and bed and breakfasts as a category have the most mobile-optimized websites, with a 63% rating, followed by restaurants at 52%, according to a study by hibu.

31/01/2014  |  Full story...

Customer satisfaction gap between mobile and desktop retail sites widens

Marks & Spencer and Tesco have ranked best for customer satisfaction on their mobile sites, but may retailers still lag behind on their mobile sites, according to a new survey.

29/01/2014  |  Full story...

Customer experience: UK’s best and worst online retailers

ForeSee has measured the UK’s top 40 online retailers to determine how well they perform in terms of usability, with Amazon coming out on top and Ryanair trailing behind.

20/12/2013  |  Full story...

Online food retailers fail disabled people this Christmas

Shopping online for those Christmas dinner essentials is needlessly difficult for disabled people, concludes a new review by e-Accessibility charity, AbilityNet.

18/12/2013  |  Full story...

Most smartphone and tablet users expect same quality across devices (infographic)

New research into consumer attitudes to content consumption on their digital devices shows that seven out of ten smartphone and tablet users (72 per cent) expect the same quality of content experience across all their digital devices.

21/10/2013  |  Full story...

Mobile news usability study: Guardian tops list

The Guardian has come out top in delivering the best mobile news experience, followed by the Independent, according to a new report from EPiServer.

06/06/2013  |  Full story...

Mobile shopping trends: Consumers turned off by poor mobile sites

As shoppers flock to their smartphone sand tablets for the latest deals, a new survey indicates that 44% of online consumers would never return to sites that are not mobile friendly.

31/05/2013  |  Full story...

Samsung developing ‘mind-control’ for tablets

Following the eye-controlled features on its latest smartphones, Samsung is now reportedly working on a mind-controlled tablet.

24/04/2013  |  Full story...

Samsung Galaxy S4 revealed: Eye controls, simultaneous translation and fitness monitors ramp up iPhone challenge

Samsung has unveiled its latest smartphone, the Galaxy S4, as the South Korean electronics giant ramps up its challenge to Apple for global mobile dominance.

Watch highlights from the official launch event below (source: Telegraph)

15/03/2013  |  Full story...

Consumers ‘prefer apps to mobile websites’… but have very high expectations

The majority of mobile users (85%) favour mobile apps over mobile websites, but they have very high expectations of them, according to new research.

14/03/2013  |  Full story...

Mobile retail sites ‘catching up with desktop versions'

The customer satisfaction gap between mobile and the more traditional retail websites is narrowing, according to new research.

28/02/2013  |  Full story...

Mobile advertising tools: Google tackles ‘fat fingers’ by ruling out accidental clicks on mobile ads

Google has updated its mobile advertising tools, tweaking its in-app image ads in a bid to reduce unintentional clicks on small mobile screens. Google found most of the accidental clicks on app image ads happened at the outer edges of the ad, no doubt because people were trying to scroll up or click on adjacent content. So now, Google has added a prompt to “Visit site” whenever people click on the outskirts of the ad.

14/12/2012  |  Full story...

Eye-tracking study reveals iPad mini top for engagement

Among the new wave of mini 7-inch tablets, Apple’s iPad mini is best at creating purchase intent when browsing, according to a new study examining people’s eye movements when using the devices. The research, from EyeTrackShop, used the web cameras on 600 Americans' personal computers examine how the new generation of mini tablets are perceived by consumers.

15/11/2012  |  Full story...

Website design in Latin America? Tips from our digital strategists

If you’re working on a global brand, remember that the beautiful site their New York agency has created might be designed for high-bandwidth markets. Always look at the load times to ensure your consumers see your message quickly. Ditch the flash and the heavy images: it’s better to be there, than be pretty but never get loaded!

02/07/2012

Facebook lets users edit comments

Facebook is letting users edit the comments they make on status updates, photos videos or other content posted on the social network. While the social network did roll out a feature during April 2011 that allowed allowed users to edit comments within a few seconds of posting a reply, that restriction has been lifted and users can edit comments without any regard to a specific time limit.

25/06/2012  |  Full story...

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