Digital Intelligence

Entries from Digital Intelligence tagged with "usability"

17 result(s) displayed (26 - 42 of 42)

Facebook lets users edit comments

Facebook is letting users edit the comments they make on status updates, photos videos or other content posted on the social network. While the social network did roll out a feature during April 2011 that allowed allowed users to edit comments within a few seconds of posting a reply, that restriction has been lifted and users can edit comments without any regard to a specific time limit.

25/06/2012  |  Full story...

Many Brits ‘never return to slow loading websites’

Slow running and unreliable websites are still a major gripe for British Internet users, causing over a third of customers to never come back, according to new research. The study, from 1 and 1 Internet, With 71 per cent of UK web users regularly inconvenienced by slow running websites, they continue to cause negative emotions.

23/05/2012  |  Full story...

Brits abandoned £1bn worth of online shopping baskets in 2011

Just under half of all UK online shoppers abandoned a shopping basket during 2011, representing £1.02bn in value, according to new research. The study, from Experian, indicates that one in five of these abandoned transactions were not taken elsewhere as individuals cancelled their shopping attempt altogether, resulting in £214m worth of net lost revenue for UK retailers.

12/04/2012  |  Full story...

Google offers 10 tips for mobile marketing

Mobile-friendly sites are designed for the small screen and the capabilities of mobile devices. But being mobile-friendly is more than just fitting onscreen. Google’s 10 Mobile Site Best Practices outline important things you can do to turn your site into a great mobile experience.

20/03/2012  |  Full story...

Poor web performance leave tablet users ‘less likely to purchase online’

Global tablet users have high expectations for web experiences and a third are less likely to make purchases online from companies that don’t meet those expectations, according to new research. The study, from Compuware Corporation found that tablet users expect websites and transactions to work flawlessly.

15/03/2012  |  Full story...

80% of UK firms ‘don’t have a mobile website’

While 73% of consumers now access websites on mobile devices, only 20% of companies have a mobile-optimised site, according to new research. The study, from EPiServer, reveals the extent to which UK companies are failing to meet consumer expectations for mobile website browsing.

01/02/2012  |  Full story...

Top brands admit corporate sites littered with costly errors- survey

Just 13% of large-company website owners are confident that their sites are error-free, while a massive 87% admit to website errors including inconsistent branding, poor usability and accessibility compliance errors, according to a new survey. The study, conducted day by website compliance firm Magus, indicates that the error rates on corporate websites are shockingly high. The survey also indicates that web editors see a sharp correlation between poor online customer experiences and company income.


25/11/2011  |  Full story...

Facebook news feed u-turn lets users see recent stories first

Facebook has bowed to user pressure and allowed users to see their most recent updates first, rather than ordered based on interest levels. In September Facebook announced that it had changed the way its News Feed worked to give users a new way to see the things they are most interested in. Facebook users immediately criticized the new changes and have been urging Facebook to go back to the original News Feed. Now, Facebook is appeasing these users and giving them the option to see the most recent stories first.


11/11/2011  |  Full story...

Virgin Atlantic overtakes British Airways in travel website usability

As the possibility of industrial strike action looms over its customers this summer, Virgin Atlantic is faring better online, making significant improvements to its website and mobile app to replace its strike-hit competitor, British Airways, at the top of the travel website usability stakes, according to a new study.

The 2011 Flights Online Report from user experience consultancy, Webcredible revealed that with an overall score of 82 per cent, Virgin Atlantic has, for the first time wrestled the top spot from British Airways, which scored 80 per cent on its website usability this year.


14/07/2011  |  Full story...

Top 3 online retail mistakes: Web shoppers reveal pet hates

British consumers show little forgiveness towards poor eCommerce sites but reward those that perform well and provide them with timely, personalised offers, according to a new survey from Apptus and YouGov. The research, which surveyed 2050 UK adults online, examined customer satisfaction in a number of key areas, including retailers' promotions, recommendations, web site search, navigation and pricing.

15/06/2011  |  Full story...

Consumers ‘expecting more from mobile sites’

Overall consumer satisfaction with mobile sites is beginning to fall since the first mCommerce benchmark study 8 months ago as consumer demands and expectations continue to drive the expansion and development of mobile retail sites. The latest mCommerce benchmark study from eDigitalResearch found that the overall top score dropped by 3% to 85.7%, as consumers start to shop more from their mobiles and now have higher expectations of mobile sites.


01/06/2011  |  Full story...

Online banking survey: Customers satisfied, but don’t want to get social

Brits are generally satisfied with their current online banking services, but are slow to take up mobile banking, and have little interest in connecting to their bank via social media platforms, according to a new survey. Over 1,000 online banking customers of the top five consumer-oriented retail banks in the UK (RBS, Lloyds, Barclays, HSBC, and Santander), were surveyed in April 2011 to investigate how they perceive and interact with the online banking services they use.


26/05/2011  |  Full story...

Nearly half of non-web users are disabled

Almost a half (48.3 per cent) of people who have never used the Internet are disabled, according to data published for the first time by ONS. Over a third (35.9 per cent) of disabled people have never been online. This compares to only 11.9 per cent for people with no disability.

Across the country as a whole, just over 8.7 million people (17.5 per cent) have never used the internet. More women than men have never used the internet, with just over 5 million women never having been online, compared with only 3.6 million men.


19/05/2011  |  Full story...

Guardian website tops UK newspaper usability table

The Guardian has been named most user-friendly news provider, surpassing other popular UK news providers including The Sun, Daily Mail and Daily Telegraph, according to a new study.

18/05/2011  |  Full story...

App usability study: Newspapers come out on top

News and Media Apps have topped the first ever App benchmark study from eDigitalResearch, assessing the usability and customer journey across almost 50 of the most popular mobile Apps across a variety of categories. The Sky Sports News App rated highest overall with a top score of 89.9%.

Feedback shows that users found the App simple and easy to use with clearly presented menus and navigational links. They particularly liked the range of additional features, including direct links to live television and radio streams.


21/04/2011  |  Full story...

World’s first ‘eye-controlled laptop’ unveiled

Tobii Technology has unveiled the world’s first laptop with integrated eye control replacing the role of mice, keyboards and trackpads. The prototype laptop has been developed in collaboration with computer manufacturer Lenovo and will be shown publicly for the first time at CeBIT in Hannover, March 1-5.

Users can zoom pictures or maps and automatically centre on the area they are looking at. The computer can auto-dim and brighten the screen when it recognises your eyes to increase battery time. Eye control can also speed things up by enabling new and intuitive ways to switch between open windows, and browse your emails and documents.


02/03/2011  |  Full story...

John Lewis site tops usability poll of high street retailers

John Lewis’ website offers customers the best online user experience out of the top UK high street retailers, and has been the most consistently easy to use website over the last five years, according to a new study.

The 2010 Online Usability Report from user experience consultancy, Webcredible, revealed that John Lewis scored an exceptional 91 per cent for usability, an increase of 10 per cent on 2009, moving it to the top spot for 2010. The most significant improvement this year was made by Early Learning Centre which achieved a score of 90 per cent, improving by 15 per cent and climbing from eighth place in 2009 to second place in 2010.


20/10/2010  |  Full story...

Other tags

Digital Intelligence tag list:

Copyright ©2000-2019 Digital Strategy Consulting Limited | All rights reserved | This material is for your personal use only | Using this site constitutes acceptance of our user agreement and privacy policy