Consumers are angry at brands whose ads appear near violent, negative, or otherwise "unsafe" content on the web, and are less likely to buy from them as a result, according to new research.
The brand safety study, conducted by IPG Mediabrands along with military-grade cybersecurity company CHEQ, plus BMW, is the first brand-safety study that qualifies the effects on consumers regarding negative or unsafe ad placements on the web.
"The Brand Safety Effect" study found that
- Consumers are repulsed and oftentimes angry at brands when their marketing messages appear near violent, negative, or otherwise "unsafe" content on the web.
- Impacted consumers are therefore 8 x less interested in purchasing from these offending brands.
- Consumers believe brands are intentionally exploiting the shock of brand unsafe environments to get their brands promoted.
In the wake of a number of recent brand safety issues in the digital advertising marketplace, autonomous brand safety company CHEQ, together with IPG Mediabrands, BMW and a leading online entertainment platform, today announced the results of an in-depth media trial study – “The Brand Safety Effect” – that examined how ads that appear near negative content result in a 2.8x reduction in consumers’ intent to associate with these brands. The study was initiated by CHEQ and conducted with MAGNA, the intelligence, investment and innovation unit within IPG Mediabrands, and IPG Media Lab, the media futures and advisory arm of IPG Mediabrands.
More than 2,000 consumers were surveyed on their reactions to ads that appeared alongside three different types of “negative” content: generally unsafe content (i.e., a school shooting); brand-averse content (i.e., an airline ad next to an article about an airline forcibly removing a passenger); vertical-averse content (i.e., a soda ad in front of content about diabetes).
Chief among the insights was that many consumers view brand unsafe ad placements as an intentional endorsement of the negative content.
“It seems manipulative,” suggested one respondent. “I’d prefer a company that doesn’t use that kind of technique.”
Another respondent added, “It’s disturbing that they are generating revenue through disaster."
One respondent even went as far as saying that it “Looks like they’re exploiting shock value.”
We also found that when consumers assume every ad placement is intentional, it makes them 2.8x less willing to associate with a brand when its ads are displayed in unsafe environments. In addition, two-thirds of consumers who indicated high purchase intent for a specific brand were less likely to buy that brand after being exposed to an ad from the same company appearing alongside unsafe content. The open-ended feedback in the study shows more of the same.
“Our joint research with CHEQ shows that most consumers believe there are no mistakes in advertising, meaning that if an ad runs next to violent and/or offensive content, for example, they assume the brand deliberately placed it there and is in some way endorsing the content,” said Joshua Lowcock, global brand safety officer at UM Worldwide, part of IPG Mediabrands. “Brands need to be aware that blindly following a customer or chasing media price efficiency can have devastating effects on the long-term health of their brands.”
The individual feedback in the study was particularly revealing - with many respondents expressing points of view that make it clear they believe negative ad placement is intentional.
“First-generation ad-verification solutions have focused primarily on reporting brand-safety violations after they have occurred, rather than preventing them in real-time,” said Guy Tytunovich, CHEQ’s CEO and Founder. “This means that advertisers are still, repeatedly on display alongside potentially damaging content. For this reason, we launched this study, with the intent of gauging the effect of this negative exposure on the brand’s image. The findings clearly show just how compromised brands are, and how years of reputation building can go down the drain with just a few negative ad placements.”
The study goes into detail on a number of additional negative consumer perceptions of companies when their ads show up in an unsafe, negative, and/or brand/vertical averse environment.
Additional key findings include:
- The Brand Doesn’t Care About Me: Consumers are 4.5x more likely to feel the brand doesn’t care about them
- The Brand Is Out of Touch: Consumers are 3x more likely to feel that the brand isn’t “in the know”
- The Brand is Undesirable: Consumers’ brand quality perception drops 7x
- The Brand Should be Avoided: Consumers are 50% less likely to recommend the brand
“The Brand Safety Effect,” conducted with CHEQ, is the latest in MAGNA and IPG Media Labs’ media trial series. Recently, the companies explored: harnessing the power of content creators with Twitter; the power of content targeting with Zefr; best practices for mobile ads in its “Battle of the Mobile Ad Formats” study; 360 video ads in its “The 360Effect” report; the use of haptic technology in mobile video ads in its “Ads You Can Feel: The New Mobile Ad Experience” study and the impact of viewability on performance based campaigns in its “Pulling Back the Curtain: Viewability + Direct Response” report.
Download the study here.