Press release: Online customer service and customer satisfaction


Digital Strategy Consulting is selected to judge the online customer satisfaction awards for the Institute of Customer Satisfaction. These prestigious awards cover multi-channel customer service and customer satisfaction, with the UK’s leading companies battling for the accolade of best customer-centric organisation. Digital Strategy’s chief Executive Danny Meadows-Klue commented that “in today’s market customer relationships have to be multi-channel because that’s where your customers are bound to be. For over 10 years we’ve been urging customer service teams to integrate web, email, messenger and social media tools into their customer service relationships and the tide has finally turned. The challenge is to create digital customer communication strategies that are both effective and scalable, and this year’s entrants have clearly mastered the process.”

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