Press release: Internet marketing customer service and customer satisfaction

22/03/2011

Tonight’s Customer Service Awards from the Institute of Customer service raised their focus on digital. They were judged by Digital Strategy Consulting’s CEO Danny Meadows-Klue, who was asked to focus on the way internet tools and channels were improving customer service. Entrants displayed far greater use of Facebook, email and microsites than previous years and a clear switch to placing the internet at the centre of the customer service communications mix. Details of the winners are available from the Institute of Customer Service.

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