Press release: Internet marketing customer service and customer satisfaction


Tonight’s Customer Service Awards from the Institute of Customer service raised their focus on digital. They were judged by Digital Strategy Consulting’s CEO Danny Meadows-Klue, who was asked to focus on the way internet tools and channels were improving customer service. Entrants displayed far greater use of Facebook, email and microsites than previous years and a clear switch to placing the internet at the centre of the customer service communications mix. Details of the winners are available from the Institute of Customer Service.

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