Play.com has apologised for accidentally giving out customers' personal details following an email error. The online retailer sent confirmation emails to customers that hadn't placed any orders, containing names and addresses of other Play.com customers. Complaints were sent to the BBC while the Play.com help lines were jammed. One Play.com customer told the BBC that [...]

Play.com has apologised for accidentally giving out customers' personal details following an email error.
The online retailer sent confirmation emails to customers that hadn't placed any orders, containing names and addresses of other Play.com customers.
Complaints were sent to the BBC while the Play.com help lines were jammed. One Play.com customer told the BBC that he woke up to find 80 emails from the website for orders he hadn't placed.
10/11/2009


It seems no credit card or payment details have been sent with the emails, but complaints have indicated that there is encrypted information which some fear could contain even more personal information.
According to a Play.com spokesperson, the issue has now been “identified and resolved”.
They added that they were trying to find out how the incident occurred in the first place.
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