Google pulls YouTube from Amazon Echo Show: “A broken user experience”

Sep 28, 2017 | Online video

Amazon's Echo Show has lost its ability to stream videos from YouTube, with both sides blaming the other for the issue.

While the Echo Show could play videos from YouTube, it did not provide all of YouTube’s functions such as the ability to subscribe to channels or serve up video recommendations.

Google said in a statement: “Amazon’s implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. We hope to be able to reach an agreement and resolve these issues soon.

“We’ve been in negotiations with Amazon for a long time, working towards an agreement that provides great experiences for customers on both platforms.”

However, Amazon said in its statement: “Google has chosen to no longer make YouTube available on Echo Show, without explanation and without notification to customers.

“There is no technical reason for that decision, which is disappointing and hurts both of our customers.”

Both Amazon and Google are currently developing rival voice-controlled smart home speakers, which can act as a gateway to lucrative services.

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