Top 30 Chinese global brands: Lenovo tops list

Lenovo has been named as the most powerful Chinese global brand builder, followed by Huawei and Alibaba, according to new research. The first “BrandZ™ Top 30 Chinese Global Brand Builders” ranking and report has been released by WPP and Kantar Millward Brown in...

Alipay sees record number of mobile payments in China

Chinese mobile wallet app Alipay has 450 million users spend online or in stores during 2016, according to new data. The app’s biggest group of spenders, the people of Shanghai, paid out an average US$20,400 last year, said the Alibaba spin-off company today. Those...

Brits losing patience with social media customer service

UK consumers are at the tipping point of tolerance when it comes to being kept on hold, even more on social media channels than on the phone, according to new research. While many retailers have introduced more channels for customers to engage with their support teams...