Poorly optimised websites and inferior online experience could cost UK retailer £10.6 billion in lost revenues in 2019, according to new research.
Blended human and digital customer service capabilities that bridge the online/offline customer experience gap topped retailers’ investment priorities over the next two years, according to new research.
A wave of digitally-savvy, internationally-minded upstarts are powering growth in the retail sector, according to new research that ranks retailers by brand recognition, global presence, online capabilities, and volume of sales.
Over the past seven and a half years, the Subscription Economy has continued to thrive, growing more than 350 percent, as consumers increasingly demand access to convenient, digital services over the ownership of physical products.
PayPal has pulled out of Libra, the Facebook-led effort to build a global digital currency, while other members are also considering leaving the scheme, according to reports.
Brand search platform Yext has struck a global integration with reviews firm Trustpilot with a new location-based tool.
Consumers are still worried that British supermarkets’ are not doing enough to go green, particularly around food and packaging waste, according to new research.
Avon will be inviting five firms to pitch live at MAD//Fest London in a £20k search for tech solutions in low tech environments, which Avon representatives in different parts of the world often rely on.
A survey of 1,325 UK marketing professionals carried out by leading digital marketing agency, Marketingsignals.com, revealed that almost a third of online retailers (32%) admit their website is not yet ready for the uplift in golden quarter traffic as we head towards Christmas.
‘Super Saturday’ and the day after Black Friday are predicted to be the busiest trading days of the year, according to new research.
After online sales slumped to their lowest ever July growth last month, retailers saw little reprieve in August with growth of just +3% Year-on-Year (YoY), according to new data.
Thomas Cook has ceased trading with immediate effect, as the package holiday giant succumbed to rising competition and consumers booking more online.
Home-sharing app Airbnb has announced plans to go public in 2020, after becoming another success story of the growing gig economy sector.
UK online retailers are providing better customer experience than the rest of the world, but consumers only actually use three online retailers with regularity, according to new research.
Salesforce has launched Consumer Goods Cloud, a new industry product that lets consumer goods companies to drive revenue growth and maximise ROI through improved retail execution capabilities.
Morrisons has signed up to a new multi-year agreement with online giant Amazon in a bid to push further into the wholesale market.
Halloween is becoming a bigger event around the world each year, opening up plenty of opportunities for marketers. New research from Pinterest identifies how pop culture and local culture can influence buying trends in the spookiest time of year.
More than half (53%) of shoppers are avoiding retailers that don’t offer free returns and more than a third (34%) of shoppers avoid shopping with retailers with no clear returns or exchange policy.
UK gifts and gadgets retailer Menkind has announced today it has completed the acquisition of Qwerkity, a mail order and online gift business from its previous owners, The Book People.
Jack Ma, the founder of Chinese ecommerce giant Alibaba, has officially retired at the age of 55.