Mary Meeker’s Internet trends: Get ready for a hands-free future

Internet users are talking to their phones much more, meaning that brands need to prepare for a hands-free future in digital, according to the annual report from digital guru Mary Meeker. Every year, Meeker’s State of the Internet presentation is used as an industry...

Twitter debuts built in GIF buttons

Twitter has released a built-in GIF button for all users, letting users search for animations to accompany their tweets. The library, which is searchable by keywords, categories or reactions, will be available around the world on iOS, Android and online over the...

Twitter adds two customer service tools for brands

Twitter has launched two customer service tools that help brands engage with feedback more smoothly via the social network. The first tool, a ‘Direct Message prompt’, lets brands embed a DM link in a tweet, taking customers away from the public feed and...