Making a campaign during lockdown: PagoFX by Santander reveals how it was done

Nov 30, 2020 | Content marketing, Marketing transformation, Online advertising, Online video, UK

Making a campaign during lockdown: PagoFX by Santander reveals how it was done
Earlier this year, Santander launched PagoFX, an international transfer, service. Here, the financial giant reveals how it managed to produce a full campaign during a pandemic.

Launched this month in the UK, PagoFX by Santander’s new brand campaign looks at some of the different ways the brand is helping people send money abroad quickly, securely and at low cost.

From expats supporting loved ones back home to small businesses trading across borders, each of the five films represents a real-life scenario for our customers.

PagoFX developed the campaign along with their creative partners in the London office of Gravity Global and Madrid-based Harold Entertainment. The films were scheduled to start production in Spain in March this year, but then everything changed.

“As soon as we had all the elements for the pre-production done, Covid appeared,” says Miguel Escribano, Executive Producer at Harold. “It was a new situation for everybody.”

After almost three months of waiting, discussions with Spain’s film industry regulator and careful preparation, the shoot was finally able to go ahead in June. With five one-minute films to shoot at the same time, the logistics involved were already complicated. Add to that the stringent measures brought in to keep the cast and crew safe, and it was a challenging situation for all involved ¬– one that called for creativity and flexibility.

Kitted out with PPE, an onsite hygiene and sanitation crew and safety offers to keep an eye on things, the shoot took place on secure sets in and around Madrid. Unable to join in person, the team at Gravity watched proceedings and gave feedback from London via a daily live stream.

Making of INGLES from Danny Meadows-Klue on Vimeo.

The five films touch on the emotional stories that are part of lives lived across borders. When it came to showing moments of celebration and connection, this posed a problem in socially-distanced Covid times. As PagoFX CMO Victoria Yasinetskaya recalls: “they had to be creative in terms of how to hug”.

One scene, originally written as someone covering a loved one’s eyes before revealing a birthday surprise, was redone with a blindfold to make it contact-free. In another case, actors playing a couple were replaced by actors who were a couple in a real life, and therefore part of each other’s “bubble”. And the illusion of a packed auditorium in one film was created through special-effects wizardry, after Covid measures made the prospect of filming a full-sized audience impossible.

With the holiday season on the way, and lockdown measures yet to ease, some of the films have taken on an added poignancy – such as the story of Ania, whose hard work and sacrifice allows her to support her mother and young daughter in Poland.

PagoFX CMO Victoria Yasinetskaya further comments: “I’m proud of how the whole team came together to deliver this project, with the kind of resilience and resourcefulness that many of our customers have also shown during this pandemic. The results speak for themselves and are a real testament to everyone’s hard work and commitment.”

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