Direct Line Group rolls out LeakBot to UK home insurance customers

Sep 22, 2020 | IoT, Marketing transformation, Mobile

Direct Line Group rolls out LeakBot to UK home insurance customers
LeakBot has struck a strategic partnership with UK insurer Direct Line Group to offer leak detection technology to their high net worth home insurance customers over the next 12 months.

The partnership, which is the latest in a string of recent high-profile agreements announced by LeakBot both in the UK and internationally, enables Direct Line Group customers to proactively monitor escape of water and prevent water damage in their homes.

Escape of water is one of the biggest drivers of home insurance claims costs annually, with high-value properties often seeing significantly increased costs as a result of water damage from undetected water leaks. Direct Line Group will offer LeakBot’s smart leak detection technology to Select Premier customers at the point of acquisition and renewal during the course of the next 12 months. Customers will be offered a free LeakBot device and free visits from specialist LeakBot engineers if their device alerts to the presence of a leak in the home. With LeakBot’s ‘find and fix’ leak location system, Direct Line Group can be confident that its customers’ homes are leak free, helping to protect properties from water damage in the event of a leak and reducing the risk of unexpected claims.

LeakBot is an end-to-end claims mitigation system specifically designed to tackle escape of water in the home and reduce the impact of water damage claims for insurers. As recent real-life test data from active LeakBot devices in domestic properties across the UK has shown, early leak detection can mitigate thousands of pounds’ worth of costs by preventing excess damage caused by escape of water. The partnership with Direct Line Group signifies LeakBot’s ongoing expansion across the UK and global home insurance markets, and follows a similar agreement reached with specialist insurer Hiscox earlier this year.

Craig Foster, CEO, LeakBot, said: “We are really pleased to see LeakBot being rolled out across another high net worth home insurance book. LeakBot is the only water damage claims prevention system anywhere in the world that has a proven product and sustainable return on investment for insurers. With so many people spending more time at home in recent months, it’s easy to see why householders are becoming increasingly protective of their properties. Homes have become our offices, our gyms, our entertaining and leisure space. LeakBot’s smart leak detection technology is a crucial tool for home insurers looking to give their customers added peace of mind at this uncertain time. We look forward to announcing more partnerships in the near future.”

Nick Brabham, head of Select Premier insurance at Direct Line Group, said: “Over the years, we’ve seen how costly water damage claims that arise from leaks in the properties of our high and mid net worth customers can be. Larger and more expensive homes often have high-value contents that are at risk of damage from water leaks. They will also tend to have a greater number of plumbed-in features – sinks, bathrooms and additional elements – which is where the majority of invisible destructive leaks occur. The opportunity that LeakBot offers not only to limit the disruption that escape of water causes to our customers, but also to mitigate our own underwriting costs, will provide significant and lasting value to the business going forward.”

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