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We want to work with you, and we want you to work with us.

We believe in a clear and fair relationship with our suppliers. We’ll strive to maintain excellent standards in the way we work with you, and for new suppliers and associate companies, our charter maps out what you can expect from us. We look forward to working with you as a new supplier.

1. We always honour purchase orders

We will honour all contracts provided they have a completed purchase order or a clear contractual agreement through email correspondence. Always get a clear contractual agreement before proceeding with work.

2. We always pay invoices promptly

We will pay every correct invoice received by Digital’s finance team within 30 days of the end of the month in which the invoice is submitted.

3. We’ll always give you clear communication

We’ll ensure you have just a single commissioning manager to handle the relationship and that if they are away or unavailable, a clear escalation process among the team. If you’re new to your company and need to know who your commissioning manager is simply get in touch using the link at the bottom of this page.

4. We’ll teach you about what we do

So you can better understand our business, as a supplier we’ll invite you to apply for positions on our client news services that will keep you up to date with our research, articles and news announcements.

5. We’ll listen to your views

As one of our partners you’ll know a great deal about a specific aspect of our work together. We’re keen to hear your views, and keen to act on your ideas. Share with us what you think, and if your suggestions improve the productivity or efficiency of our business, then we’ll recognise this.

6. We’ll help when you need it

If you are a small business and occasionally need payment more quickly, we’ll try and support you by flexing our processes to accommodate your needs.

Looking to become a supplier?

To apply for supplier or preferred partner status, send us details of what you do and why your services would be relevant to a boutique consultancy and training business like ours. Include client references we can talk with and an overview of how you work with other clients on a day-to-day basis.
Send applications for supplier or preferred partner status, to

We believe in partnership. Many of our suppliers have been with us 5-10 years

Frequently asked questions

Here are some of the questions we’re regularly asked

Contracts: is email enough?

We can accept email communications as adjustments to contracts once a general agreement or Master Services Agreement is in place. They are valid providing there is clear intent. If you are an existing supplier, then only your commissioning manager or a board director are authorised to make purchase orders or contractual requests.

Location: When and where do we deliver?

For current addresses see our contact details

Tax: Which VAT regime to you fall under?

We are VAT registered in the UK and all our work is subject to the VAT sales tax of the UK.

Split invoices: Can I invoice half now and half at the end?

We normally only pay suppliers on receipt of the goods or services that have been commissioned. On projects of two months’ duration or more, you can request interim payments via your commissioning manager.

Timescale for payment: When do we get paid?

Our payment terms are explained in the ‘suppliers’ charter’. If you are from a small firm and are in a cashflow squeeze, then let us know and we will try to pay you earlier than what we have contractually agreed to.