The video, which shows how many volunteers and donations started with a Google search, was three times more emotional than the average Japanese ad, according to data from Unruly.
That put it ahead of an ad from the Singapore government (“Together, We Can”) and Tourism Australia’s “With Love From Aus” in second and third places respectively, with ads from Air Asia, Prudential and Colgate also making the top 10. Unruly created the chart using its emotional testing and targeting tool, UnrulyEQ to see which global ads are generating the most intense levels of positivity in their respective regions.
Three UK ads make it into the top 10, with ITV’s “Apart. But Never Alone”, featuring celebs Gordon Ramsay and Davina McCall urging people to stay at home, finishing fourth ahead of the NHS’ “Stay At Home” and Jack Daniels’ “With Love, Jack”.
With a recent survey suggesting that two-thirds of consumers say how brands respond to the pandemic will have a “huge impact” on their likelihood to buy their products and services in the future, ensuring brands’ messaging hits home has never been more important.
To account for differences in how people express themselves emotionally around the world, ads were ranked using Unruly’s EMO Index, which measures the intensity of emotions an ad generated compared to the territory average.
Unruly’s Global Chart Of Most Emotionally Engaging Coronavirus Campaigns
View all the ads below:
Google: “Thank You” (Japan)
Heatwarming ad showcasing frontline healthcare workers, and linking how many donations and volunteer work started with a Google search.
Gov.sg: “Together, We Can” (Singapore)
Uplifting ad focusing on good news and national unity.
Tourism Australia: “With Love From Aus” (Australia)
A spoken word poem focusing on the natural beauty of the country, promising better times ahead- ready for the tourism industry to boom again.
ITV: “Apart. But Never Alone” (UK)
The broadcaster’s TV stars send messages of togetherness when families and friends are seperated, offering reassurance.
NHS: “Stay At Home” (UK)
Instructive ad that emphasising importance of lockdown rules.
Air Asia: “Keep Fighting, China” (Singapore)
An advert from early on in the pandemic, when China was the focus. Expressing solidarity with those Chinese communities hit hardest by the virus.
Google: “Thank You Healthcare Workers” (US)
Same format as the Japan advert above, but for a US audience. Showing how Google searches can help fight the pandemic.
Prudential: “Together, Let’s #DOGOOD” (Singapore)
A powerful message fighting fake news, asking people to do positive work rather than spread fear.
Jack Daniels: “With Love, Jack” (UK)
A song on zoom, overlayed to images of people getting together remotely- still sharing a drink while social distancing.
Colgate: “Our Smiles Keep Us Together” (Singapore)
We can’t hug – but we can still smile. Colgate’s Zoom montage shows people coming together in meaningful ways.
Dove: “Courage is Beautiful” (UK)
A powerful montage of photos of medical professionals with heavy markings from wearing face masks all day. Its message that these marks are beautiful signs of courage is very on brand.
Oreo: “Stay Playful” (US)
An upbeat ad showing the playful side of lockdown, with families and friends enjoying games, (and snacks) while staying at home.
Coles: “Thank You” (Australia)
Australian supermarket gives an authentic ‘Thank You’ to their team and customers, as grocery shopping became a far more important and stressful process during the pandemic.
Facebook: “Never Lost” (UK)
Uplifting advert where the social network shows off its multiple social media platforms, from WhatsApp to Instagram, showing how we can always stay in touch with family and friends.
EE: “A Message For NHS Workers” (UK)
Brand spokesperson and actor Kevin Bacon ditches his usual jovial message to offer free unlimited data to UK NHS workers until October.
Nike: “You Can’t Stop Us” (UK)
With live sports cancelled and gyms out of bounds, Nike put forward a powerful commercial showing how staying fit and competing can’t be stopped by a pandemic.
Budweiser: “One Team” (US)
Budweiser has strong connections to sports sponsorship. With those cancelled, it put out this ad to say ‘This season, we’re all one team’.
Nike: “You Can’t Stop Us” (US)
Using the same format as its UK version, this US ad aimed to inspire personal fitness during lockdown.
Walmart: “Heroes” (US)
Supermarket staff were heroes during lockdown, ensuring that shelves were stocked despite panic buying. This Walmart ad paid them tribute with a simple montage and David Bowie soundtrack.
BfG: “Danke für Ihre Unterstützung” (Germany)
The German Federal Ministry of Health, put out this uplifting ad to focus on national togetherness during the lockdown, and how everyone could do their part.
As well as generating intense emotions, Google Japan’s “Thank You” also scored the highest for brand favourability and purchase intent.
Alex Maguire, Senior Insight Manager at Unruly, said: “The intensity of emotional responses by Japanese consumers to ads is typically 50% lower than the global average, so it’s surprising to see Google Japan’s: “Thank You” stand out as the strongest performer when compared to 51 other COVID-19 related video ads.
“An aura of authenticity without appearing exploitative”
However, when you watch the ad, it’s easy to see why it performed so strongly. The whole ad is comprised of footage shot on mobile phones and captured from video calls, which creates an aura of authenticity and amplifies the sense of empowerment generated by the video’s structure and content.
“This is illustrated in the results, as 83% of viewers considered Google to be an empowering brand after watching the ad – 34% higher than the Japanese average. Google was also able to ensure its branding was present during the peak emotional moments, without interrupting the flow of the ad, via the inclusion of a distinctive search bar overlay. This allowed Google to show how its services are being used to help others during the crisis without appearing exploitative. This all came together in a video which drove benchmark-beating levels of amazement, warmth and pride.”
Maguire added: “The Gov.sg ad, which showcases people from all walks of life stepping up to support each other, warmed the hearts of Singaporeans. This ties in with our findings that Singaporeans want ads to show how brands are supporting stakeholders during this difficult time. Meanwhile, the Tourism Australia campaign’s heartfelt message, along with beautiful images of Australia, evoked strong feelings of happiness, warmth and inspiration among viewers.
“There’s no pushy, salesy message, just promises of ‘repainted views and lighter horizon’ for travellers to enjoy once again, amplifying positive brand favourability and post-viewing intentions for Tourism AU. So, by staying in the minds of the consumers during this period, Tourism AU can immediately flip their switch from survival to revival once travel restrictions are lifted.”
“Thanking people, minimising product messaging”
Although dominated by ads tested in APAC, three UK ads make it into the top 10, with ITV’s “Apart. But Never Alone”, featuring celebs Gordon Ramsay and Davina McCall urging people to stay at home, finishing fourth ahead of the NHS’ “Stay At Home” and Jack Daniels’ “With Love, Jack”. Another ad from Google – “Thank You Healthcare Workers” – is the only US campaign to make it into the top 10. The highest ranked German ad is BfG’s “Danke für Ihre Unterstützung” in 20th.
Maguire added: “Looking at the ads that appear at the top of our global chart compared with the ads that didn’t perform quite as well, there’s a clear distinction in the messaging and focus of the ad. Ads that resonated strongly with viewers tended to focus on advocating and thanking communities and groups most affected by COVID-19, such as healthcare workers, and they minimise specific product messaging.
Meanwhile, ads that instruct viewers in the ways that they can still interact with the brand and their products during the pandemic tended to not only be less emotionally engaging, but also attracted lower scores for more rational metrics, such as purchase intent and intent to find out more.”
Unruly analysed the emotional responses of 18,499 global consumers to 52 coronavirus campaign ads around the world using its content measurement tool, UnrulyEQ. To account for differences in how people express themselves emotionally around the world, ads were then compared to the average for each region and ranked using Unruly’s EMO Index, which measures the intensity of emotion an ad generated compared to the territory average. Each emotion is scored out of 10, with responses that score 9-10 considered ‘intense’. Unruly will continue to test COVID campaigns throughout the pandemic.